tL
tannin L
1 reviews | Active since Dec 2018
09 Mar 2019, 12:27
Unhappy client
I have been booking sweepsouth for a while now and I am extremely dissapointed with the service I have received recently.I had a booking yesterday for 8:30Am and the lady never pitched.I called the lady but no answer and was not able to get hold of sweepsouth. Then today they end up debiting my account for no services I am extremely upset. Now they saying that I need to wait 7days for refund. I opted for someone to come and clean today but they still getting back to us.
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Replies (1)
SweepSouth's replyOfficial
11 Mar 2019, 08:20Hello Tannin,
Thank you for sharing your review. We are disappointed to read that your SweepStar did not show up at your booking as scheduled and we'd like to sincerely apologise for letting you down in our promise to provide a reliable service to you. This is totally unacceptable and we will be addressing this from our side directly with your SweepStar.
We sincerely apologise again for the inconvenience caused to you and have escalated this to our team who will get in touch with you to assist with sorting this out.
SweepSouth
Thank you for sharing your review. We are disappointed to read that your SweepStar did not show up at your booking as scheduled and we'd like to sincerely apologise for letting you down in our promise to provide a reliable service to you. This is totally unacceptable and we will be addressing this from our side directly with your SweepStar.
We sincerely apologise again for the inconvenience caused to you and have escalated this to our team who will get in touch with you to assist with sorting this out.
SweepSouth
Best regards,
SweepSouth's reply11 Mar 2019, 08:20
Official
Hello Tannin,
Thank you for sharing your review. We are disappointed to read that your SweepStar did not show up at your booking as scheduled and we'd like to sincerely apologise for letting you down in our promise to provide a reliable service to you. This is totally unacceptable and we will be addressing this from our side directly with your SweepStar.
We sincerely apologise again for the inconvenience caused to you and have escalated this to our team who will get in touch with you to assist with sorting this out.
SweepSouth
Thank you for sharing your review. We are disappointed to read that your SweepStar did not show up at your booking as scheduled and we'd like to sincerely apologise for letting you down in our promise to provide a reliable service to you. This is totally unacceptable and we will be addressing this from our side directly with your SweepStar.
We sincerely apologise again for the inconvenience caused to you and have escalated this to our team who will get in touch with you to assist with sorting this out.
SweepSouth
Best regards,