NM
Nyami M

1 reviews | Active since Jun 2017

22 Aug 2023, 08:39

Unfair treatment by SweepSouth

<div>I have had the worst experience with this company and now they just not responding to any of my emails.

The first booking the cleaner was MIA then they phoned me non stop while I was at work that someone else is coming who showed up later than the time and left early, the mistake I made was to book a repeat clean its been downhill, the staff is always changing and lost don't know what GPS they use that they can't find places. Then there was the taxi strike which they kept changing dates and through all of this I was very understanding and courteous. When it came the 1 time to show me gratitude and grace I was treated so poorly and unprofessional first they told me the person wasn't coming the she came and **** that she's pressing the intercom I'm not answering, yes I didn't answer my phone because I wasn't expecting anyone the instructions of my apartment and numbe they in their possession person could have walked to my door but chose to leave then they charged me for that when they kept changing dates and expecting me to understand but them I'm not worthy of understanding what about my time waiting for someone to show up and they don't no one compensated me now they not answering any of my emails so unprofessional</div>

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Replies (1)
SweepSouth
SweepSouth's reply23 Aug 2023, 15:55
Official
Hi Nyami. Thanks for taking the time to post on Hello Peter.

We're so very sorry this has *****ed your experience with our platform.  All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change. If you do not want anyone else allocated to your other than your preferred SweepStar we can amend a setting on your profile to not allow reallocations. 

Our team is currently in touch via email, you can let us know if you wish to change this setting and we will amend it immediately. 
Again we are so very sorry and sure hope you'd allow us another chance to make this right for you. 

Regards.