Unacceptable Services

I booked a cleaner, on the 16th February. She only wanted to clean my x3 bedrooms and x2 bathrooms, and just iron.

She does not understand how to read the app and did not know what the "general area, including the kitchen, lounge and dining room" also needed to be cleaned. She took 7 hours to just clean the bedrooms and bathrooms. Then in an hour she very quickly cleaned the kitchen, lounge and dining room. As you can imagined, it was rushed cleaning and not a good job. And she did not iron. I have a photo of the ironing that was not done.

I would like a refund for the laundry and the terrible service, as this is unacceptable.

I look forward to hearing from you