1 reviews | Active since May 2023
*****ulent Business Practice
I’ve noticed recently that when booking a SweepSouth cleaner. They leave whenever they want. Only, I get charged the full amount for the booking. They do this by only clicking the *Finished* button on the app a few minutes after their booking ends even though they left 3 hours ago.
My husband has previously been at home and understandably didn’t even notice. So the last 2 times, I’ve tracked and documented the time they leave vs the time they actually officially *finish* and have then passed on proof to SweepSouth.
SweepSouth conveniently absolve themselves of any accountability citing “independent contractors”
The level of service from the cleaning Ladies has deteriorated drastically since 2017. I notice I now get young women with absolutely no cleaning experience. Despite their profile saying they have 2 year’s domestic cleaning experience.
I’m acutely aware of the fact that people are desperate for a job. It’s a sad fact of life in SA. But I shouldn’t have to pay someone to do a job, only to then spend my weekend re-doing their job because it was done so poorly
I’ve had 3 instances where small things have gone missing (that I’m aware of) after having SweepSouth in: perfume, a set of AirPods and even 2 towels
I would strongly recommend NOT using SweepSouth
Thank you for taking the time to post on HelloPeter - we are incredibly concerned to read about your experience.
All SweepStars have to pass through the same rigorous screening procedures. Our thorough on-boarding process relies on an in-person interview with all candidates, at least 2 years domestic cleaning experience, 2 positive references (calls), and a clean ******** record. Then, once on the platform, we do rely heavily on client's ratings. This usually ensures excellent performance from the get-go as well as a continued opportunity for SweepStars to improve.
Punctuality, reliability, and the willingness to provide exceptional service are a few things we continuously communicate to SweepStars. Additionally, we continue to remind SweepStars to accurately log their hours and to ensure that they ask their clients for permission should they need to work longer. If a SweepStar completes the booking in less time than booked, they are required to only log the completed hours of work. We take misreporting of hours very seriously as it is a matter of dishonesty and we rely on honest feedback from clients to ensure we can improve the service through via our platform.
SweepSouth is based on the values of being trustworthy and reliable - ensuring SweepStars are vetted accordingly and when incidents of this nature (theft) are brought to our attention, we act immediately, and unfortunately, we have not received any communication from you regarding an alleged theft. We want to make sure clients feel safe when having a stranger in their home or office. No SweepStar is permitted to work via the platform without a clear ******** record. Our team has reached out to you via email and we are awaiting your prompt response. Again, we sincerely apologise and hope you'd allow us to make this right for you.
Regards,
Best regards,
Thank you for taking the time to post on HelloPeter - we are incredibly concerned to read about your experience.
All SweepStars have to pass through the same rigorous screening procedures. Our thorough on-boarding process relies on an in-person interview with all candidates, at least 2 years domestic cleaning experience, 2 positive references (calls), and a clean ******** record. Then, once on the platform, we do rely heavily on client's ratings. This usually ensures excellent performance from the get-go as well as a continued opportunity for SweepStars to improve.
Punctuality, reliability, and the willingness to provide exceptional service are a few things we continuously communicate to SweepStars. Additionally, we continue to remind SweepStars to accurately log their hours and to ensure that they ask their clients for permission should they need to work longer. If a SweepStar completes the booking in less time than booked, they are required to only log the completed hours of work. We take misreporting of hours very seriously as it is a matter of dishonesty and we rely on honest feedback from clients to ensure we can improve the service through via our platform.
SweepSouth is based on the values of being trustworthy and reliable - ensuring SweepStars are vetted accordingly and when incidents of this nature (theft) are brought to our attention, we act immediately, and unfortunately, we have not received any communication from you regarding an alleged theft. We want to make sure clients feel safe when having a stranger in their home or office. No SweepStar is permitted to work via the platform without a clear ******** record. Our team has reached out to you via email and we are awaiting your prompt response. Again, we sincerely apologise and hope you'd allow us to make this right for you.
Regards,
Best regards,