Two hours late due to SweepStars having to find their own way

<p>To whom it may concern,</p> <p><br />I would however like to express my concerns with regards to the service that I had received on 4 August 2017.</p> <p> <br />Please note that I had booked the cleaning session for 8am. The SweepStar was professional in calling a few minutes before 8 am to inform me that she was running late. She did however only end up at my home two hours later.</p> <p><br />What happened? She struggled to find my home. She informed me that she was using public transport and did not have a Smartphone that would allow her to Google the directions. </p> <p><br />I would like to be clear in saying that I am by NO means blaming her for being late at my home. Rather, I am disturbed that SweepSouth places wome in such precarious positions where they have to find their way to the homes by themselves! The safety of these women is at stake here.</p> <p><br />Luckily, the SweepStar found herself safe at my home, despite being extremely late. Also note that I had asked someone to wait for the woman to arrive and to be around to assist her. The two hour delay also had negative implications on the person who had waited at my home for her arrival and had to make alternative arrangements.</p> <p><br />I have to therefore report that I am not happy with this outcome. I would therefore like to formally ask for some feedback from the responsible persons with regards to this incident. What corrective measures will be taken to ensure that this does not happen again? That the SweepStar will not be late for appointments because they do not have reliable transport or Smartphones to check for directions. </p> <p><br />Also, I do hope that there will be no repercussions for the relevant SweepStar. I was happy with the service that she had provided.</p> <p><br />That being said, I expect a response to this email that will state how this will be corrected; as this has impacted on the efficiency of this service.</p> <p> </p> <p>Regards,</p> <p>Heidi </p>