CW
Carol W
1 reviews | Active since Jul 2013
03 Aug 2019, 23:44
Twice disappointed
Twice disappointed
Booked a lady, Naomi. A different person, Lisa, arrived-unkept and inexperienced. The lady kept reminding me to contact her directly to book again. When I booked her, Lisa, through the App, lo and behold, I was informed by Nazly at SweepSouth that Lisa had a "4" rating and was inexperienced for my home. She was sending someone with a "6" rating. Charity arrived unkept, 45 minutes late. Had limited understanding of English and let me know she had 2 weeks experience with Sweepsouth. Sweep south promised punctuality, Experience and value for money. I was billed even though Charity left after 15 minutes.
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Replies (1)
SweepSouth's replyOfficial
05 Aug 2019, 11:10 Hello Carol,
Thank you for your review.
We would like to sincerely apologise for letting you down on so many occasions. We are deeply disappointed by this as we never want these to be the experiences our clients have. We try our best here at SweepSouth to ensure we provide reliable and trustworthy services, however, we realise we letdown in this regard.
Our SweepStar’s are independent contractors and as a result, have full control over their bookings. However, when SweepStars cancel on such short notice as yours, our support team work hard to try and ensure they find well-rated and available SweepStars. We try our best to make this process as stress-free and efficient as possible but we do understand we letdown you. Our team tried to allocate the best SweepStar for you but it did prove difficult in this case. However, this is why we have ratings and reliability measures in place, they allow us to ensure our SweepStars are always performing at their best for clients. SweepStars who are unable to maintain a certain standard over time do get removed from the platform. These help us to ensure our SweepStars are meeting client needs and why we rely on such feedback from our clients. Thus, we deeply apologise for Charity’s and Lisa’s actions and your feedback on their actions was shared with the relevant teams.
We want to sincerely apologise again for your experience and we look forward to making it better. We will be sharing your feedback with our team.
SweepSouth
Thank you for your review.
We would like to sincerely apologise for letting you down on so many occasions. We are deeply disappointed by this as we never want these to be the experiences our clients have. We try our best here at SweepSouth to ensure we provide reliable and trustworthy services, however, we realise we letdown in this regard.
Our SweepStar’s are independent contractors and as a result, have full control over their bookings. However, when SweepStars cancel on such short notice as yours, our support team work hard to try and ensure they find well-rated and available SweepStars. We try our best to make this process as stress-free and efficient as possible but we do understand we letdown you. Our team tried to allocate the best SweepStar for you but it did prove difficult in this case. However, this is why we have ratings and reliability measures in place, they allow us to ensure our SweepStars are always performing at their best for clients. SweepStars who are unable to maintain a certain standard over time do get removed from the platform. These help us to ensure our SweepStars are meeting client needs and why we rely on such feedback from our clients. Thus, we deeply apologise for Charity’s and Lisa’s actions and your feedback on their actions was shared with the relevant teams.
We want to sincerely apologise again for your experience and we look forward to making it better. We will be sharing your feedback with our team.
SweepSouth
SweepSouth's reply05 Aug 2019, 11:10
Official
Hello Carol,
Thank you for your review.
We would like to sincerely apologise for letting you down on so many occasions. We are deeply disappointed by this as we never want these to be the experiences our clients have. We try our best here at SweepSouth to ensure we provide reliable and trustworthy services, however, we realise we letdown in this regard.
Our SweepStar’s are independent contractors and as a result, have full control over their bookings. However, when SweepStars cancel on such short notice as yours, our support team work hard to try and ensure they find well-rated and available SweepStars. We try our best to make this process as stress-free and efficient as possible but we do understand we letdown you. Our team tried to allocate the best SweepStar for you but it did prove difficult in this case. However, this is why we have ratings and reliability measures in place, they allow us to ensure our SweepStars are always performing at their best for clients. SweepStars who are unable to maintain a certain standard over time do get removed from the platform. These help us to ensure our SweepStars are meeting client needs and why we rely on such feedback from our clients. Thus, we deeply apologise for Charity’s and Lisa’s actions and your feedback on their actions was shared with the relevant teams.
We want to sincerely apologise again for your experience and we look forward to making it better. We will be sharing your feedback with our team.
SweepSouth
Thank you for your review.
We would like to sincerely apologise for letting you down on so many occasions. We are deeply disappointed by this as we never want these to be the experiences our clients have. We try our best here at SweepSouth to ensure we provide reliable and trustworthy services, however, we realise we letdown in this regard.
Our SweepStar’s are independent contractors and as a result, have full control over their bookings. However, when SweepStars cancel on such short notice as yours, our support team work hard to try and ensure they find well-rated and available SweepStars. We try our best to make this process as stress-free and efficient as possible but we do understand we letdown you. Our team tried to allocate the best SweepStar for you but it did prove difficult in this case. However, this is why we have ratings and reliability measures in place, they allow us to ensure our SweepStars are always performing at their best for clients. SweepStars who are unable to maintain a certain standard over time do get removed from the platform. These help us to ensure our SweepStars are meeting client needs and why we rely on such feedback from our clients. Thus, we deeply apologise for Charity’s and Lisa’s actions and your feedback on their actions was shared with the relevant teams.
We want to sincerely apologise again for your experience and we look forward to making it better. We will be sharing your feedback with our team.
SweepSouth