GM
Gavin M
1 reviews | Active since Jan 2013
07 Dec 2019, 07:38
*******.
Fantastic lady comes on a regular basis but SweepSouth’s continuous issues with payment and random / regular debiting of my account without permission has forced me to cancel the service completely. Stupid excuses and their real condescending explanations just don’t cut it.
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Replies (2)0
Replies (2)
SweepSouth's replyOfficial
09 Dec 2019, 15:22Hello Gavin,
Thank you for taking the time to share this despite your poor experience.
We fully understand and appreciate the frustration and disappointment you are experiencing and would like to sincerely apologise for the inconvenience caused as a result of this experience.
We have gone ahead and taken a look at your account and see that the charges you are referring to are a pre-authorisation hold which we see our team provided further clarification on via email. However, we are deeply sorry this clarification was not adequate enough and did not provide better support and guidance to you.
On 6 December 2019, a pre-authorization hold was placed for the booking that was to take place on 11 December 2019. Kindly note that a pre-authorisation hold is not an actual debit from your account but an amount of money placed on hold to ensure that your payment method is valid. This amount will appear as a pending transaction on your bank statement and the actual amount will only be debited from your account on completion of a booking. If a booking gets cancelled our system will not capture the pre-authorisation hold and this will automatically fall away. It can take up to 14 days for this pending transaction to disappear from your bank statement. We do not have control of this hold and as it is managed by your bank and we encourage clients to contact their bank should they require further information regarding this.
You are welcome to read more about our pre-authorisation hold here: http://bit.ly/32fs2Ma
However, if you do feel that a charge was debited from your account we kindly encourage you to please email us a PDF version of your bank statement showing this charge and our team will most certainly assist you further.
Our intention is for our services to always be convenient, reliable and trustworthy. Thus, we assure you that this new system is simply in an effort for us to protect against ***** and provide better security.
Once again we sincerely apologize for your disappointing experience and frustration and look forward to providing any further clarity or assistance regarding this.
SweepSouth
Thank you for taking the time to share this despite your poor experience.
We fully understand and appreciate the frustration and disappointment you are experiencing and would like to sincerely apologise for the inconvenience caused as a result of this experience.
We have gone ahead and taken a look at your account and see that the charges you are referring to are a pre-authorisation hold which we see our team provided further clarification on via email. However, we are deeply sorry this clarification was not adequate enough and did not provide better support and guidance to you.
On 6 December 2019, a pre-authorization hold was placed for the booking that was to take place on 11 December 2019. Kindly note that a pre-authorisation hold is not an actual debit from your account but an amount of money placed on hold to ensure that your payment method is valid. This amount will appear as a pending transaction on your bank statement and the actual amount will only be debited from your account on completion of a booking. If a booking gets cancelled our system will not capture the pre-authorisation hold and this will automatically fall away. It can take up to 14 days for this pending transaction to disappear from your bank statement. We do not have control of this hold and as it is managed by your bank and we encourage clients to contact their bank should they require further information regarding this.
You are welcome to read more about our pre-authorisation hold here: http://bit.ly/32fs2Ma
However, if you do feel that a charge was debited from your account we kindly encourage you to please email us a PDF version of your bank statement showing this charge and our team will most certainly assist you further.
Our intention is for our services to always be convenient, reliable and trustworthy. Thus, we assure you that this new system is simply in an effort for us to protect against ***** and provide better security.
Once again we sincerely apologize for your disappointing experience and frustration and look forward to providing any further clarity or assistance regarding this.
SweepSouth
SweepSouth's reply09 Dec 2019, 15:22
Official
Hello Gavin,
Thank you for taking the time to share this despite your poor experience.
We fully understand and appreciate the frustration and disappointment you are experiencing and would like to sincerely apologise for the inconvenience caused as a result of this experience.
We have gone ahead and taken a look at your account and see that the charges you are referring to are a pre-authorisation hold which we see our team provided further clarification on via email. However, we are deeply sorry this clarification was not adequate enough and did not provide better support and guidance to you.
On 6 December 2019, a pre-authorization hold was placed for the booking that was to take place on 11 December 2019. Kindly note that a pre-authorisation hold is not an actual debit from your account but an amount of money placed on hold to ensure that your payment method is valid. This amount will appear as a pending transaction on your bank statement and the actual amount will only be debited from your account on completion of a booking. If a booking gets cancelled our system will not capture the pre-authorisation hold and this will automatically fall away. It can take up to 14 days for this pending transaction to disappear from your bank statement. We do not have control of this hold and as it is managed by your bank and we encourage clients to contact their bank should they require further information regarding this.
You are welcome to read more about our pre-authorisation hold here: http://bit.ly/32fs2Ma
However, if you do feel that a charge was debited from your account we kindly encourage you to please email us a PDF version of your bank statement showing this charge and our team will most certainly assist you further.
Our intention is for our services to always be convenient, reliable and trustworthy. Thus, we assure you that this new system is simply in an effort for us to protect against ***** and provide better security.
Once again we sincerely apologize for your disappointing experience and frustration and look forward to providing any further clarity or assistance regarding this.
SweepSouth
Thank you for taking the time to share this despite your poor experience.
We fully understand and appreciate the frustration and disappointment you are experiencing and would like to sincerely apologise for the inconvenience caused as a result of this experience.
We have gone ahead and taken a look at your account and see that the charges you are referring to are a pre-authorisation hold which we see our team provided further clarification on via email. However, we are deeply sorry this clarification was not adequate enough and did not provide better support and guidance to you.
On 6 December 2019, a pre-authorization hold was placed for the booking that was to take place on 11 December 2019. Kindly note that a pre-authorisation hold is not an actual debit from your account but an amount of money placed on hold to ensure that your payment method is valid. This amount will appear as a pending transaction on your bank statement and the actual amount will only be debited from your account on completion of a booking. If a booking gets cancelled our system will not capture the pre-authorisation hold and this will automatically fall away. It can take up to 14 days for this pending transaction to disappear from your bank statement. We do not have control of this hold and as it is managed by your bank and we encourage clients to contact their bank should they require further information regarding this.
You are welcome to read more about our pre-authorisation hold here: http://bit.ly/32fs2Ma
However, if you do feel that a charge was debited from your account we kindly encourage you to please email us a PDF version of your bank statement showing this charge and our team will most certainly assist you further.
Our intention is for our services to always be convenient, reliable and trustworthy. Thus, we assure you that this new system is simply in an effort for us to protect against ***** and provide better security.
Once again we sincerely apologize for your disappointing experience and frustration and look forward to providing any further clarity or assistance regarding this.
SweepSouth
GM
Gavin M's updateReviewer Update
09 Dec 2019, 18:06This is not correct, as I repeatedly pointed out. You were simply debiting my account as you felt like it, despite my protests. I sent proof of the debited amount being deducted from my account, which you then claimed you had not received. Per my earlier mail, should these deducted amounts not be refunded within 24 hours I will be laying ***** charges.
GM
Gavin M's update09 Dec 2019, 18:06
Reviewer Update
This is not correct, as I repeatedly pointed out. You were simply debiting my account as you felt like it, despite my protests. I sent proof of the debited amount being deducted from my account, which you then claimed you had not received. Per my earlier mail, should these deducted amounts not be refunded within 24 hours I will be laying ***** charges.