LC
Lizelle C
1 reviews | Active since Jan 2020
02 Jan 2020, 09:55
THEY TAKE MONEY OUT OF YOUR ACCOUNT WITHOUT ANYONE CLEANING YOUR HOUSE
This company deducted money of my account whilst I cancelled the booking on the 5th of Dec already. They took R303 of my account and no one cleaned my house. I called them how many times and there is never any answer, you hold on for 5 min and then the phone line starts making funny noises and you have the end the call. No one responded to my emails and messages I send them. I will never use them again.
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SweepSouth's replyOfficial
02 Jan 2020, 13:59Hello Lizelle,
Thank you for sharing this feedback with us despite the fact that you had such a frustrating experiencing.
We have had a look at your account and see that the amount was a pre-authorisation hold for the booking taking place on 4 January 2020 and not a charge for the booking that was scheduled to take place on 27 December 2019 and that you cancelled on 5 December 2019. Kindly note that this pre-authorisation hold was taken on 29 December 2019 and you were not charged for the cancelled booking on 27 December 2019. The charge in question was a pre-authorisation hold for the booking to take place on 4 January 2020.
Furthermore, please note that a pre-authorisation hold is not an actual charge to your account but the amount has been reserved in a pending state in your account and will only be charged on completion of the booking. When a client has a booking, we place a pre-authorisation hold on that booking a few days before the booking is scheduled to take place to ensure that the payment method is valid.
Thank you for sharing this feedback with us despite the fact that you had such a frustrating experiencing.
We have had a look at your account and see that the amount was a pre-authorisation hold for the booking taking place on 4 January 2020 and not a charge for the booking that was scheduled to take place on 27 December 2019 and that you cancelled on 5 December 2019. Kindly note that this pre-authorisation hold was taken on 29 December 2019 and you were not charged for the cancelled booking on 27 December 2019. The charge in question was a pre-authorisation hold for the booking to take place on 4 January 2020.
Furthermore, please note that a pre-authorisation hold is not an actual charge to your account but the amount has been reserved in a pending state in your account and will only be charged on completion of the booking. When a client has a booking, we place a pre-authorisation hold on that booking a few days before the booking is scheduled to take place to ensure that the payment method is valid.
We sincerely apologise once again for this and hope this provided further clarity and assistance.
SweepSouth
SweepSouth's reply02 Jan 2020, 13:59
Official
Hello Lizelle,
Thank you for sharing this feedback with us despite the fact that you had such a frustrating experiencing.
We have had a look at your account and see that the amount was a pre-authorisation hold for the booking taking place on 4 January 2020 and not a charge for the booking that was scheduled to take place on 27 December 2019 and that you cancelled on 5 December 2019. Kindly note that this pre-authorisation hold was taken on 29 December 2019 and you were not charged for the cancelled booking on 27 December 2019. The charge in question was a pre-authorisation hold for the booking to take place on 4 January 2020.
Furthermore, please note that a pre-authorisation hold is not an actual charge to your account but the amount has been reserved in a pending state in your account and will only be charged on completion of the booking. When a client has a booking, we place a pre-authorisation hold on that booking a few days before the booking is scheduled to take place to ensure that the payment method is valid.
Thank you for sharing this feedback with us despite the fact that you had such a frustrating experiencing.
We have had a look at your account and see that the amount was a pre-authorisation hold for the booking taking place on 4 January 2020 and not a charge for the booking that was scheduled to take place on 27 December 2019 and that you cancelled on 5 December 2019. Kindly note that this pre-authorisation hold was taken on 29 December 2019 and you were not charged for the cancelled booking on 27 December 2019. The charge in question was a pre-authorisation hold for the booking to take place on 4 January 2020.
Furthermore, please note that a pre-authorisation hold is not an actual charge to your account but the amount has been reserved in a pending state in your account and will only be charged on completion of the booking. When a client has a booking, we place a pre-authorisation hold on that booking a few days before the booking is scheduled to take place to ensure that the payment method is valid.
We sincerely apologise once again for this and hope this provided further clarity and assistance.
SweepSouth