WM
Winile M
1 reviews | Active since May 2018
26 Mar 2019, 08:42
Theft with no Reconciliation
I have always loved this service and particularly decided to use a repeat service for my cleaner. First my earphones went Meeting and the girl immediately disappeared then her replacement stole my iPad. I only realized on the following Monday (I had booked on the previous Monday that the iPad was missing). Now sweepsouth says I have no claim because I was 4 days too late for claiming this. This is insane!!! I need to get this sorted.
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Replies (1)
SweepSouth's replyOfficial
26 Mar 2019, 13:32 Hello Winile,
Thank you for your review.
We are sorry to hear about the disappointing incident that took place at your home. We strive to be reliable and convenient and we very sorry that we have let you down in our promise to provide this service to you. It is totally understandable that you are sceptical of giving our service another go.
Our ******** checks are carried out in accordance with the South African gold standard. We even receive data if they have ever been charged with a crime. We would never permit a worker to be activated on our platform with any ******** history.
SweepSouth utilises the AFISwitch ******** Illicit Activity Check, the only ******** verification check available to the South African corporate market since the discontinuation of the SAPS Name Clearance ******** Check in mid-2011.The AFISwitch ******** Illicit Activity Check requires a candidate's fingerprints in order to conduct the verification against the Automated Fingerprint Identification System. The fingerprints can be obtained by capturing the ten fingerprints of a potential candidate electronically using a SAGEM MSO300 scanner. The fingerprint package is then submitted online for verification to AFISwitch; the interface between the AFIS database and the public.
As per our terms and conditions, the incident needs to have been reported, in writing, within 72 hours after the booking took place, after this time we are unable to apply our Satisfaction Guarantee. We do understand that you are feeling very let down as it is never a nice feeling to have something taken from your home. We have taken a look and see that our team is currently in contact with you and still awaiting a response, so that we are able to follow through with proceedings on our end.
Once again, we'd like to sincerely apologise that this has happened at your home and for any frustration or inconvenience caused as a result. We look forward to your email response so that we are able to proceed with the matter.
SweepSouth
Thank you for your review.
We are sorry to hear about the disappointing incident that took place at your home. We strive to be reliable and convenient and we very sorry that we have let you down in our promise to provide this service to you. It is totally understandable that you are sceptical of giving our service another go.
Our ******** checks are carried out in accordance with the South African gold standard. We even receive data if they have ever been charged with a crime. We would never permit a worker to be activated on our platform with any ******** history.
SweepSouth utilises the AFISwitch ******** Illicit Activity Check, the only ******** verification check available to the South African corporate market since the discontinuation of the SAPS Name Clearance ******** Check in mid-2011.The AFISwitch ******** Illicit Activity Check requires a candidate's fingerprints in order to conduct the verification against the Automated Fingerprint Identification System. The fingerprints can be obtained by capturing the ten fingerprints of a potential candidate electronically using a SAGEM MSO300 scanner. The fingerprint package is then submitted online for verification to AFISwitch; the interface between the AFIS database and the public.
As per our terms and conditions, the incident needs to have been reported, in writing, within 72 hours after the booking took place, after this time we are unable to apply our Satisfaction Guarantee. We do understand that you are feeling very let down as it is never a nice feeling to have something taken from your home. We have taken a look and see that our team is currently in contact with you and still awaiting a response, so that we are able to follow through with proceedings on our end.
Once again, we'd like to sincerely apologise that this has happened at your home and for any frustration or inconvenience caused as a result. We look forward to your email response so that we are able to proceed with the matter.
SweepSouth
SweepSouth's reply26 Mar 2019, 13:32
Official
Hello Winile,
Thank you for your review.
We are sorry to hear about the disappointing incident that took place at your home. We strive to be reliable and convenient and we very sorry that we have let you down in our promise to provide this service to you. It is totally understandable that you are sceptical of giving our service another go.
Our ******** checks are carried out in accordance with the South African gold standard. We even receive data if they have ever been charged with a crime. We would never permit a worker to be activated on our platform with any ******** history.
SweepSouth utilises the AFISwitch ******** Illicit Activity Check, the only ******** verification check available to the South African corporate market since the discontinuation of the SAPS Name Clearance ******** Check in mid-2011.The AFISwitch ******** Illicit Activity Check requires a candidate's fingerprints in order to conduct the verification against the Automated Fingerprint Identification System. The fingerprints can be obtained by capturing the ten fingerprints of a potential candidate electronically using a SAGEM MSO300 scanner. The fingerprint package is then submitted online for verification to AFISwitch; the interface between the AFIS database and the public.
As per our terms and conditions, the incident needs to have been reported, in writing, within 72 hours after the booking took place, after this time we are unable to apply our Satisfaction Guarantee. We do understand that you are feeling very let down as it is never a nice feeling to have something taken from your home. We have taken a look and see that our team is currently in contact with you and still awaiting a response, so that we are able to follow through with proceedings on our end.
Once again, we'd like to sincerely apologise that this has happened at your home and for any frustration or inconvenience caused as a result. We look forward to your email response so that we are able to proceed with the matter.
SweepSouth
Thank you for your review.
We are sorry to hear about the disappointing incident that took place at your home. We strive to be reliable and convenient and we very sorry that we have let you down in our promise to provide this service to you. It is totally understandable that you are sceptical of giving our service another go.
Our ******** checks are carried out in accordance with the South African gold standard. We even receive data if they have ever been charged with a crime. We would never permit a worker to be activated on our platform with any ******** history.
SweepSouth utilises the AFISwitch ******** Illicit Activity Check, the only ******** verification check available to the South African corporate market since the discontinuation of the SAPS Name Clearance ******** Check in mid-2011.The AFISwitch ******** Illicit Activity Check requires a candidate's fingerprints in order to conduct the verification against the Automated Fingerprint Identification System. The fingerprints can be obtained by capturing the ten fingerprints of a potential candidate electronically using a SAGEM MSO300 scanner. The fingerprint package is then submitted online for verification to AFISwitch; the interface between the AFIS database and the public.
As per our terms and conditions, the incident needs to have been reported, in writing, within 72 hours after the booking took place, after this time we are unable to apply our Satisfaction Guarantee. We do understand that you are feeling very let down as it is never a nice feeling to have something taken from your home. We have taken a look and see that our team is currently in contact with you and still awaiting a response, so that we are able to follow through with proceedings on our end.
Once again, we'd like to sincerely apologise that this has happened at your home and for any frustration or inconvenience caused as a result. We look forward to your email response so that we are able to proceed with the matter.
SweepSouth