DG
David G
1 reviews | Active since Sept 2020
10 Sept 2020, 11:16
Theft and a week later no response from SweepStar! Never again!!
I had an incident with a sweepsouth resource. I reported it. The operator did not ask what happened and asked me to just give a reference number This was 5 days ago. Not one call or sms or email asking me what happened as yet. I think it is clear SweepSouth does not have a risk control model or policy and we are at risk everytime we call in a helper. I would advise that you never use this service!
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SweepSouth's replyOfficial
10 Sept 2020, 16:50Hi David,
We are quite disappointed to have let you down in such a manner and we would like to deeply apologise for the incident that occurred and the poor service received in resolving the matter. We assure you this most certainly isn't the way we do things and we have a strict and thorough procedure to deal with such cases.
We urgently shared this with our team and they have reached out to you with further assistance. We will ensure we assist in resolving this awful situation and improving your experience going forward.
We sincerely apologise once again for this.
SweepSouth Social Team
We are quite disappointed to have let you down in such a manner and we would like to deeply apologise for the incident that occurred and the poor service received in resolving the matter. We assure you this most certainly isn't the way we do things and we have a strict and thorough procedure to deal with such cases.
We urgently shared this with our team and they have reached out to you with further assistance. We will ensure we assist in resolving this awful situation and improving your experience going forward.
We sincerely apologise once again for this.
SweepSouth Social Team
SweepSouth's reply10 Sept 2020, 16:50
Official
Hi David,
We are quite disappointed to have let you down in such a manner and we would like to deeply apologise for the incident that occurred and the poor service received in resolving the matter. We assure you this most certainly isn't the way we do things and we have a strict and thorough procedure to deal with such cases.
We urgently shared this with our team and they have reached out to you with further assistance. We will ensure we assist in resolving this awful situation and improving your experience going forward.
We sincerely apologise once again for this.
SweepSouth Social Team
We are quite disappointed to have let you down in such a manner and we would like to deeply apologise for the incident that occurred and the poor service received in resolving the matter. We assure you this most certainly isn't the way we do things and we have a strict and thorough procedure to deal with such cases.
We urgently shared this with our team and they have reached out to you with further assistance. We will ensure we assist in resolving this awful situation and improving your experience going forward.
We sincerely apologise once again for this.
SweepSouth Social Team