Theft

We have generally had positive experiences in the past but unfortunately we have recently had our wedding rings ****** from us by a sweepstar. I understand that this is a risk that one takes when inviting any stranger into your home but my grievance is with Sweepsouth's response.

I emailed sweepsouth to notify them of the incident as soon as I realised my wedding rings were missing. They responded with their protocol, which I was happy with. I then responded with details of the case, which they ignored. I then got another email saying that they hadn't received my response and my ticket would be closed in 24 hours. I responded again and logged a new ticket. All of my correspondence appears on the sweepsouth platform so I know it's going through.

I then opened a case with SAPS Randburg (who have been absolutely amazing) and they tried to contact sweepsouth. The only contact number you can find for Sweepsouth is ***) which plays some canned audio and keeps you on the line for 10 minutes before disconnecting you. I've never actually spoken to an actual human at sweepsouth. So I tried whatsapping their account as well, (which the recorded audio suggests) and I just get call our number ***).

I won't be using their services again and am heartbroken at the loss of our sentimental rings.