JD
Jennifer D
1 reviews | Active since Jul 2018
27 Dec 2019, 13:26
The debit to many times and make excuses
I will never use your company again. You deducted money off my account 12.11.2019 and 14.11.2019, twice in one week and told me it is a pre-authorized debit oder. Then i cancelled my booking a week in advanced and got debited again. When i phoned i got told it was a pre-authorized, how many times do you want to pre-authorized. The money went out my account. And you staff is so rude over the phone when i try to tell my side of the story. I want my double pre-authorized money back or i open a case for *****.
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Replies (2)
SweepSouth's replyOfficial
27 Dec 2019, 16:14Hello Jennifer,
Thank you for your review.
We sincerely apologise for your experience and the inconvenience caused by all of this as our intention is never to cause such distress.
We have had a look at your bookings and can confirm that the charges referenced were a pre-authorization hold. If a client has a booking, our system will place a pre-authorisation hold on that booking a few days before the booking takes place. An authorization hold is an amount of money that has not been charged to your account and will often be listed on your account as pending. The amount will only be charged on completion of a SweepSouth booking. Kindly note that if a client goes ahead and cancels the booking with us our system will not capture the pre-authorisation hold and this will automatically fall away. We do not have control of this hold and as it is managed by your bank and we encourage clients to contact their bank if they require further information regarding this.
You are welcome to read more about our pre-authorisation hold here: http://bit.ly/32fs2Ma
However, we would like to sincerely apologise that this was not communicated to you better and you were not guided and supported more adequately with this. We will thus be sharing this with our Support team to look into ensuring better communication methods are used.
We are terribly sorry once again about the frustration and confusion of the situation and hope this provides further clarification.
SweepSouth
Thank you for your review.
We sincerely apologise for your experience and the inconvenience caused by all of this as our intention is never to cause such distress.
We have had a look at your bookings and can confirm that the charges referenced were a pre-authorization hold. If a client has a booking, our system will place a pre-authorisation hold on that booking a few days before the booking takes place. An authorization hold is an amount of money that has not been charged to your account and will often be listed on your account as pending. The amount will only be charged on completion of a SweepSouth booking. Kindly note that if a client goes ahead and cancels the booking with us our system will not capture the pre-authorisation hold and this will automatically fall away. We do not have control of this hold and as it is managed by your bank and we encourage clients to contact their bank if they require further information regarding this.
You are welcome to read more about our pre-authorisation hold here: http://bit.ly/32fs2Ma
However, we would like to sincerely apologise that this was not communicated to you better and you were not guided and supported more adequately with this. We will thus be sharing this with our Support team to look into ensuring better communication methods are used.
We are terribly sorry once again about the frustration and confusion of the situation and hope this provides further clarification.
SweepSouth
SweepSouth's reply27 Dec 2019, 16:14
Official
Hello Jennifer,
Thank you for your review.
We sincerely apologise for your experience and the inconvenience caused by all of this as our intention is never to cause such distress.
We have had a look at your bookings and can confirm that the charges referenced were a pre-authorization hold. If a client has a booking, our system will place a pre-authorisation hold on that booking a few days before the booking takes place. An authorization hold is an amount of money that has not been charged to your account and will often be listed on your account as pending. The amount will only be charged on completion of a SweepSouth booking. Kindly note that if a client goes ahead and cancels the booking with us our system will not capture the pre-authorisation hold and this will automatically fall away. We do not have control of this hold and as it is managed by your bank and we encourage clients to contact their bank if they require further information regarding this.
You are welcome to read more about our pre-authorisation hold here: http://bit.ly/32fs2Ma
However, we would like to sincerely apologise that this was not communicated to you better and you were not guided and supported more adequately with this. We will thus be sharing this with our Support team to look into ensuring better communication methods are used.
We are terribly sorry once again about the frustration and confusion of the situation and hope this provides further clarification.
SweepSouth
Thank you for your review.
We sincerely apologise for your experience and the inconvenience caused by all of this as our intention is never to cause such distress.
We have had a look at your bookings and can confirm that the charges referenced were a pre-authorization hold. If a client has a booking, our system will place a pre-authorisation hold on that booking a few days before the booking takes place. An authorization hold is an amount of money that has not been charged to your account and will often be listed on your account as pending. The amount will only be charged on completion of a SweepSouth booking. Kindly note that if a client goes ahead and cancels the booking with us our system will not capture the pre-authorisation hold and this will automatically fall away. We do not have control of this hold and as it is managed by your bank and we encourage clients to contact their bank if they require further information regarding this.
You are welcome to read more about our pre-authorisation hold here: http://bit.ly/32fs2Ma
However, we would like to sincerely apologise that this was not communicated to you better and you were not guided and supported more adequately with this. We will thus be sharing this with our Support team to look into ensuring better communication methods are used.
We are terribly sorry once again about the frustration and confusion of the situation and hope this provides further clarification.
SweepSouth
JD
Jennifer D's updateReviewer Update
27 Dec 2019, 17:35I am really sorry for overacting. Hope you can forgive me?
JD
Jennifer D's update27 Dec 2019, 17:35
Reviewer Update
I am really sorry for overacting. Hope you can forgive me?