GM
Gabi M
1 reviews | Active since Sept 2020
25 Aug 2022, 08:03
The administration team at sweep south don’t care
The app for over 2 months has not been working properly so can’t edit your booking times so every time you want to edit a booking you have to call or send sweepsouth a message which either take a long time to be done or the times are mostly done incorrectly by the staff members they continuously promise to fix the problem and do nothing about it.
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SweepSouth's replyOfficial
25 Aug 2022, 09:13Good morning Gabi. Thank you so much for providing us with feedback. We are having a look at our editing function from our app. We apologise for any inconvenience this may have caused. Upon this review, we had a look at your profile and booking history, we understand that you last spoke to one of our Support agents when you had issues editing your booking and it was amended while you were on the call. If you are still struggling with the editing function, please contact our Support team who will assist you immediately (***). Again, we are truly sorry for the inconvenience
SweepSouth's reply25 Aug 2022, 09:13
Official
Good morning Gabi. Thank you so much for providing us with feedback. We are having a look at our editing function from our app. We apologise for any inconvenience this may have caused. Upon this review, we had a look at your profile and booking history, we understand that you last spoke to one of our Support agents when you had issues editing your booking and it was amended while you were on the call. If you are still struggling with the editing function, please contact our Support team who will assist you immediately (***). Again, we are truly sorry for the inconvenience