Terrible Service - SweepSouth at it again!

With the introduction of home cleaning products being available for purchase through SweepSouth online, I thought it would be a good idea to give it a try. Boy, was I wrong!

After placing my order, a week later I was contacted by Lerato Stevens (ON THE 19th SEPTEMBER 2019), saying: "Hi Jonathan,

Please note that the bathroom bundle that you have order with us is temporarily unavailable, We will be restocking on Monday, 23rd September and delivery should take place 2-5 working days after items are received in warehouse,".

My response, clear enough, was: "Hi,

Please deliver when in stock, thanks."

Nonetheless, I still received the bundle, but instead someone had a bright spark to deliver the bundle incomplete. Below messages refer:

Jonathan: "Hi,

Please note that I have only received 3 out of the 4 products ordered.

I did not receive the second Airwick Pure Spray.

Please advise when I can expect this?"

Lerato: "Hi Jonathan,

That is the item I emailed you about initially,"

Since then I have been emailing regularly since the 4th October for an update, but am being blatantly ignored. Strange though, SweepSouth is happy enough to confirm bookings, invoice me, send me numerous marketing emails, but can't seem to respond to something where they have not delivered something I have paid for.

The lack of management from the support team will ultimately result in less sales, affecting the poor ladies and gentlemen who actually do a great job at cleaning!

Wonder how long it will take for SweepSouth to respond on Hello Peter????