Terrible service, false staff profiles.

Today will be the last time I ever use the SweepSouth service.

I've used the service 5 times now, having had a great lady come twice before but I haven't been able to book her again, so I kept trying others hoping to get good service, but it's getting worse with each person I book and today was the last straw!

The lady I booked today was nice, but she seriously needs some decent training as a domestic cleaner. I cannot believe that she has the 5 years experience as shown on her profile and I have no idea how she can have a 4.7 star rating!

Notes about her service today: • She phoned me from a garage 3km from my house saying she can't find the house. I had to go pick her up. I asked her is she has the address on a map on her phone and she said 'yes', but she doesn't seem to know how to use the map. • She didn't know how to clean laminate wood floors or how to use a vacuum cleaner with a water filtration system. • She missed dirty spots on the floor that I had to point out. • She started cleaning the kitchen counters without moving things off of it. I had to ask her to move everything when cleaning. • She unplugged my internet router while I was working online and I had to re-do a bunch of work! • She wanted to replace the bed's base cover with a flat sheet. • She dusted the skirtings, but left dust on multi-plugs and a number of smaller items around the house. • She cleaned the bathroom, but left the bin and bathroom scale covered in dust. • I explained very clearly that she shouldn't use the iron at the max temperature for all the clothes as some of them will burn, even showed her the heat setting to use. ...The iron was burnt-on badly when she finished. • She left all the cleaning products in the bathroom instead of putting them away in the cupboard where she found them.

A previous cleaning lady actually burnt one of my tops and just put it in my closet without saying anything. Unfortunately I only discovered it after I gave her a review.

I don't think the cleaning staff are at fault here. If you want to provide cleaning services as a company, you need to make sure the people you employ and send out to do the work are properly vetted and trained.