1 reviews | Active since Apr 2013
Terrible service experienced
Terrible service experienced, cleaners constantly changing and contacting clients informing them they do not have transport. Not thorough when cleaning. No managers to speak too either and when told they would offer a free clean because of the inconvenience they still charge full price. Would not recommend them at all.
Hi there,
Thank you for your review - we are disappointed to read about your experience as this is not the way we operate.
The convenience of the SweepSouth platform is that when your SweepStar requests a day off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day. As a platform that connects clients to cleaners, we try our best to ensure we guide our SweepStars as much as we can. SweepStars are independent contractors and they are responsible for their own travel and we also guide them in only selecting to operate in areas where they are fami**** with transport options and routes as well as ensuring their travel costs won't be too high. We have a support team on duty who is fully equipped to assist and provide guidance to our SweepStars whenever needed. We have found that some of our SweepStars are not using their app correctly which leads to them not being able to navigate successfully and then getting lost on their way to their clients home. If a SweepStar does not use their app or reach out to us to let us know they need guidance, we would not be aware they are in need of guidance or any assistance.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
May we ask that you please provide us with your email address used to schedule your bookings with us or possibly a booking reference number? We'd like the opportunity to get in touch and address any concerns you may have.
SweepSouth
Hi there,
Thank you for your review - we are disappointed to read about your experience as this is not the way we operate.
The convenience of the SweepSouth platform is that when your SweepStar requests a day off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day. As a platform that connects clients to cleaners, we try our best to ensure we guide our SweepStars as much as we can. SweepStars are independent contractors and they are responsible for their own travel and we also guide them in only selecting to operate in areas where they are fami**** with transport options and routes as well as ensuring their travel costs won't be too high. We have a support team on duty who is fully equipped to assist and provide guidance to our SweepStars whenever needed. We have found that some of our SweepStars are not using their app correctly which leads to them not being able to navigate successfully and then getting lost on their way to their clients home. If a SweepStar does not use their app or reach out to us to let us know they need guidance, we would not be aware they are in need of guidance or any assistance.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
May we ask that you please provide us with your email address used to schedule your bookings with us or possibly a booking reference number? We'd like the opportunity to get in touch and address any concerns you may have.
SweepSouth