Terrible service at Sweepsouth

I have been trying to log into my sweepsouth account for the past week. Whenever I ask to reset my password no email comes through to reset it- the problem has become so bad that I now have 3 accounts at sweepsouth and all of them do not accept the password and do not allow me to reset it either. I have repeatedly requested assistance from the call centre and they say that they will inform IT- nothing! No call- no change - no ability to book a helper still. Such terrible service!!!