Terrible Service and Even Worse Response

Wow - I dont know where to start and the more I dont get a response the more annoyed I get. Can a company really not care to this point, where they dont contact their clients.

On Friday I had a lady come assist me and my experience was terrible.

My bed was not made and the blinds not dusted The shower was not cleaned, only the glass My kitchen counter tops were not cleaned properly She broke my brand new R400 mop Some ironing was left undone My fridge was not attended to as requested.

The lady works extremely slow and didnt know what cleaning products to use although being "experienced" and having a 4.6 rating. My floors and dishes were also cleaned with cold water. Despite having listed two bedrooms in the one bedroom I asked her just to dust the shelves and only the one shelf was done. She didnt have to do the washing and only the ironing, although that is a combo of their service - so there are really no excuses.

My house is not big and when I clean it I can get through everything within 5 hours. Im not messy and we live neatly so its just a matter of cleaning. The fact that the lady didnt do everything and was still time watching was a extremely disappointing for my first time experience after hearing such great reviews about SweepSouth.

Even worse, after I gave her a bad rating, called SweepSouth with no answer and left a message on the chat bot - I still did not receive a response. I then email'd them on Monday a similar message to the above and still have not heard anything.

For me good service is important and if a client has been done wrong you contact them and fix the situation not ignore them. I feel that I have been over sold to and the SweepSTARS are not what they are meant to be.

SweepSouth has created more frustration for me than actually helping me, I would avoid using them at all costs.