RC
Refiloe C
1 reviews | Active since Sept 2017
07 Jan 2019, 12:40
Terrible Service!
I'm really unhappy with the service at Sweepsouth. First my booking was cancelled the night before, then I booked a replacement for a different day, and the lady was over an hour late, which I had to cancel still because she didn't even call to let me know she's running late. I'm really appalled with this kind of service, no apology for both incidents. I'm disgusted. Honestly
Helpful (0)
Replies (3)0
Replies (3)
SweepSouth's replyOfficial
07 Jan 2019, 15:57 Hi Refiloe,
We sincerely apologise for your cleaner not arriving at your booking and for letting you down in our promise to prove a reliable service to you. Our aim is to offer you ease and peace of mind at the tap of a button and we're sorry that this did not happen.
Please could you provide us with the booking reference number or the email address used to book so we can assist from our side. We look forward to hearing back from you and to sorting this out.
SweepSouth
We sincerely apologise for your cleaner not arriving at your booking and for letting you down in our promise to prove a reliable service to you. Our aim is to offer you ease and peace of mind at the tap of a button and we're sorry that this did not happen.
Please could you provide us with the booking reference number or the email address used to book so we can assist from our side. We look forward to hearing back from you and to sorting this out.
SweepSouth
SweepSouth's reply07 Jan 2019, 15:57
Official
Hi Refiloe,
We sincerely apologise for your cleaner not arriving at your booking and for letting you down in our promise to prove a reliable service to you. Our aim is to offer you ease and peace of mind at the tap of a button and we're sorry that this did not happen.
Please could you provide us with the booking reference number or the email address used to book so we can assist from our side. We look forward to hearing back from you and to sorting this out.
SweepSouth
We sincerely apologise for your cleaner not arriving at your booking and for letting you down in our promise to prove a reliable service to you. Our aim is to offer you ease and peace of mind at the tap of a button and we're sorry that this did not happen.
Please could you provide us with the booking reference number or the email address used to book so we can assist from our side. We look forward to hearing back from you and to sorting this out.
SweepSouth
SweepSouth's replyOfficial
08 Jan 2019, 09:29Thanks for responding with the email address Refiloe.
Our team is looking into this and will get in touch to assist.
Our team is looking into this and will get in touch to assist.
SweepSouth's reply08 Jan 2019, 09:29
Official
Thanks for responding with the email address Refiloe.
Our team is looking into this and will get in touch to assist.
Our team is looking into this and will get in touch to assist.
RC
Refiloe C's updateReviewer Update
15 Jan 2019, 16:03Your team has beeeeen looking into this, I still haven't received any response. How long does it take to "look" into this?
RC
Refiloe C's update15 Jan 2019, 16:03
Reviewer Update
Your team has beeeeen looking into this, I still haven't received any response. How long does it take to "look" into this?