Terrible service.
My husband booked this service 2 weeks prior. Saturday 24 Feb they arrived at 8:30 and told me they only working for 5 hours and I said no job is booked for 9.5hours to which they were not happy. They chatted the whole day taking their time to get stuff done. They only came with handy Andy, dish washing liquid and domestos. I had to go out and buy other cleaning detergents to their satisfaction. Then they asked for some food as they didn't have enough. They left just before 5pm. Only to realise they didn't clean my house properly. I had to clean my kitchen the next day. Now we get an email for an outstanding bill for a 16 hour job. What *******. Our booking was for 9.5 hours and we get this. Terrible service and will not be using them again. I will inform everyone I know too.
Hi there,
We are disappointed to read about your experience and that your home was not left spotless after your cleaning. We would like to always leave you with a #CleanHappyHome and we're sorry for letting you down in this manner.
When 2 SweepStars are assigned to your booking each of them needs to be paid for the amount of time that they worked. For example, if they worked 4.75 hours each you would have been charged for 9.5 hours. If your SweepStars worked any longer than the actual time booked, with your consent then you will be charged for the extra time.
May we ask that you please provide us with your booking reference number or email address used to schedule your booking in order for us to get in touch with you and assist with and look into your query.
SweepSouth
Hi there,
We are disappointed to read about your experience and that your home was not left spotless after your cleaning. We would like to always leave you with a #CleanHappyHome and we're sorry for letting you down in this manner.
When 2 SweepStars are assigned to your booking each of them needs to be paid for the amount of time that they worked. For example, if they worked 4.75 hours each you would have been charged for 9.5 hours. If your SweepStars worked any longer than the actual time booked, with your consent then you will be charged for the extra time.
May we ask that you please provide us with your booking reference number or email address used to schedule your booking in order for us to get in touch with you and assist with and look into your query.
SweepSouth