RR
Rene R
1 reviews | Active since Oct 2014
24 Feb 2020, 19:33
Terrible experience at Support Desk Level - Chesyln not returning calls or replying to emails
Shocking appalling service with no reply to emails or return calls from Supposed Support Desk - Cheslyn has submitted a claim 25th Jan tomorrow marks 1 month with no feedback or replies to my mails utterly dissapointed and disguested 3 staff took messages and 3 emails sent by myself went unrep****
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SweepSouth's replyOfficial
25 Feb 2020, 11:40Hello Rene,
Thank you for your review.
We would like to sincerely apologise for your experience and ensure we support you in providing some further clarity and assistance. We have once again reached out to our Support Team as well as the agent who has been dealing with your query to ensure that your query gets resolved as a matter of urgency to ensure all your concerns have been addressed and we look forward to discussing any of these points further.
Thank you for your review.
We would like to sincerely apologise for your experience and ensure we support you in providing some further clarity and assistance. We have once again reached out to our Support Team as well as the agent who has been dealing with your query to ensure that your query gets resolved as a matter of urgency to ensure all your concerns have been addressed and we look forward to discussing any of these points further.
We are always looking for ways to improve and ensure we are providing the best service possible, your feedback is highly appreciated and has been shared with the relevant teams. We sincerely apologise once again for this.
SweepSouth Social Team.
SweepSouth Social Team.
SweepSouth's reply25 Feb 2020, 11:40
Official
Hello Rene,
Thank you for your review.
We would like to sincerely apologise for your experience and ensure we support you in providing some further clarity and assistance. We have once again reached out to our Support Team as well as the agent who has been dealing with your query to ensure that your query gets resolved as a matter of urgency to ensure all your concerns have been addressed and we look forward to discussing any of these points further.
Thank you for your review.
We would like to sincerely apologise for your experience and ensure we support you in providing some further clarity and assistance. We have once again reached out to our Support Team as well as the agent who has been dealing with your query to ensure that your query gets resolved as a matter of urgency to ensure all your concerns have been addressed and we look forward to discussing any of these points further.
We are always looking for ways to improve and ensure we are providing the best service possible, your feedback is highly appreciated and has been shared with the relevant teams. We sincerely apologise once again for this.
SweepSouth Social Team.
SweepSouth Social Team.