1 reviews | Active since Mar 2017
Terrible Customer Service!!! And NO refund received despite cancelling booking a week in advance.!
Worst experience ever! Because my sweepstar kept cancelling before the booking I opted to cancell the entire booking, as I did not want an unknown person in my house during COVID 19. So I have cancelled almost 2 weeks ago and yet Sweepsouth has not refunded me the money they took off my account. I emailed their customer support to establish what was the holdup for the refund and all I got back was: "Money not in your account yet?" No you idiots, thats why I am emailing you! So I emailed again twice after that and no further reply. I called and was promised this would be followed up and yet... nothing. I am now out of patience at this disgusting poor customer service and looking to take this further. Surely a business can not **** customers out of our hard earned cash and get away with it???
Thank you for your review despite the poor experience.
We would like to sincerely apologise for your experience as this most certainly never our intention.
Kindly note that a few days before any booking is scheduled to take place, we'll pre-authorise your card for the estimated booking total. Please note that a pre-authorisation hold is not a debit or charge to your account - the amount has only been reserved in your account and will only be charged on completion of the booking. When a booking is cancelled this amount is automatically reversed. We are thus quite concerned to read this.
This matter was escalated to our Finance team and as well as our Support team who have now emailed you back with further assistance. We assure you we are not trying to **** clients in any way and our team are working hard to assist and support you through this and resolve this as soon as possible.
We sincerely apologise once again for this and will ensure to improve your experience and make things better.
SweepSouth Social Team
Thank you for your review despite the poor experience.
We would like to sincerely apologise for your experience as this most certainly never our intention.
Kindly note that a few days before any booking is scheduled to take place, we'll pre-authorise your card for the estimated booking total. Please note that a pre-authorisation hold is not a debit or charge to your account - the amount has only been reserved in your account and will only be charged on completion of the booking. When a booking is cancelled this amount is automatically reversed. We are thus quite concerned to read this.
This matter was escalated to our Finance team and as well as our Support team who have now emailed you back with further assistance. We assure you we are not trying to **** clients in any way and our team are working hard to assist and support you through this and resolve this as soon as possible.
We sincerely apologise once again for this and will ensure to improve your experience and make things better.
SweepSouth Social Team
Thank you for confirming that our team reached out. We look forward to assisting you further once you've had a look at your bank statement.
SweepSouth Social Team
Thank you for confirming that our team reached out. We look forward to assisting you further once you've had a look at your bank statement.
SweepSouth Social Team