Terrible customer service

I have a recurring booking once a week. My booking was cancelled with no explanation. I just received an email stating the fact. I enquired via email with their customer care and received no responses. This although they promise to respond within 12 hours.

I tried to call their service desk and the phone goes unanswered. I am so disappointed as I have been inconvenienced in a big way. To think that I was at a point where I was referring them to people. I am glad I never did, I would not wish such bad service on my worst enemy. What a pity.

Whoever gets to read this from the company must just understand that I will be cancelling all other bookings for the remainder of the year and deleting the app.