Terrible customer service

We had A sweep south come into our home a 1 bedroom 1 bathroom little apartment she came in and did the dishes wiped down the fridge in 4 hours! then proceeded to take her time doing basically nothing. Now i am not unreasonable sure there might have been circumstances as to why the lady did so little but when we contacted sweep south the service from their customer service department was ********** my fiance called 4 times over 4 weeks multiple emails ( with no Reply ) each time being promised that a manager will contact her and nothing coming of it. they promised us a refund to our account that never happened. then they promised that they would send a **** on Monday for 4 hours at 9 in the morning! Well surprise surprise then no one pitched up. then when calling them they all of a sudden have no idea what is going on. We have used sweep south for two years almost and never had an issue but with this last time i am not going to make use of them further and i would discourage any one who wants to not because of the ladies they are usually brilliant but because of the office staff and their disregard for following up with a complaint and not dealing with the issues that are brought to their attention.