1 reviews | Active since Nov 2017
technology does not work with people - sweepsouth staff leave a lot to be desired
Is there any way to contact a person who is able to resolve my problem? Your call centre staff are acting as gate keeps to people who can actually 'do' something. I have no idea why they simply keep reading emails back to me to justify bad service. I can read!
There is absolutely no communication between the customers and sweepsouth themselves.
The call centre is shocking.
The email technology process is shocking and inefficient.
The APP provides no feedback. This is weird for a technology company.
Thank you for taking our call today and allowing us to chat to you about SweepSouth and how the SweepSouth platform and service works. We really hate to let our clients down but it is also important that expectations are met against the service that SweepSouth provides.
The convenience of the SweepSouth platform is that when your SweepStar requests a day off, falls ill or has a sudden emergency (and indicates that she is unavailable) then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day. You will also receive an email indicating that the booking has been updated. All SweepStars are independent contractors who manage their own time and schedules and this does mean they are at liberty to take days off when they require.
Some of our clients prefer their bookings to be automatically cancelled when their preferred (regular) SweepStar is not available and we've gone ahead and set up your account in this manner.
SweepSouth
Thank you for taking our call today and allowing us to chat to you about SweepSouth and how the SweepSouth platform and service works. We really hate to let our clients down but it is also important that expectations are met against the service that SweepSouth provides.
The convenience of the SweepSouth platform is that when your SweepStar requests a day off, falls ill or has a sudden emergency (and indicates that she is unavailable) then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day. You will also receive an email indicating that the booking has been updated. All SweepStars are independent contractors who manage their own time and schedules and this does mean they are at liberty to take days off when they require.
Some of our clients prefer their bookings to be automatically cancelled when their preferred (regular) SweepStar is not available and we've gone ahead and set up your account in this manner.
SweepSouth