Tardy customer service
I made a booking last week Tuesday for Saturday. I received an email a day later to say my booking was updated, but no detail in the subject or body of the mail to say how. I then received a text from someone asking how to get to my place, and then saying she could not make it. I asked her to notify SweepSouth so they could arrange another replacement, and she didn't. I notified them via email myself, with no response. By Friday night I still did not know if anyone was coming or not. On Saturday morning, my housemate waited for over an hour after the appointed time and no one came. SweepSouth tried to call me ONCE and didn't bother to leave a voice message or try again. I sent another email on Sunday evening to complain, and it took them THREE DAYS to get back to me. I responded immediately and have yet to receive a reply. I wanted to reschedule a booking urgently but at this rate, I never want to have anything to do with this company again.
Hello René,
Thank you for writing your review.
We very sorry for the poor experience you have had. When you book a cleaning with us, our aim is to add convenience to your life and to offer you a reliable service and we do regret that we have failed in our promise to provide this to you. When your SweepStar has been changed, it means that your preferred SweepStar was unable to make it to your booking and then removed herself from the appointment. Our system then automatically reassigns an available SweepStar to come and assist with your cleaning. When this happens our system automatically sends you an update via email notifying you of this change as you have indicated.
We sincerely apologise again for this very poor experience. and would very much like the opportunity to make it up to you. Our team is looking into this and will get in touch to follow up and assist you further.
SweepSouth
Hello René,
Thank you for writing your review.
We very sorry for the poor experience you have had. When you book a cleaning with us, our aim is to add convenience to your life and to offer you a reliable service and we do regret that we have failed in our promise to provide this to you. When your SweepStar has been changed, it means that your preferred SweepStar was unable to make it to your booking and then removed herself from the appointment. Our system then automatically reassigns an available SweepStar to come and assist with your cleaning. When this happens our system automatically sends you an update via email notifying you of this change as you have indicated.
We sincerely apologise again for this very poor experience. and would very much like the opportunity to make it up to you. Our team is looking into this and will get in touch to follow up and assist you further.
SweepSouth