CV
Candice V
1 reviews | Active since Jun 2013
25 Jan 2022, 11:46
Taking money out of bank account without my consent
I am not impressed with Sweepsouth, I booked a cleaning and paid via snap scan for what they estimated as a 7 hour job, including an extra fee for window cleaning. Sweepsouth took extra money out of my bank account without my consent or informing me. I was told it was because the cleaner worked 8 hours, I had offer the cleaner a lift but said she would have to wait until 5pm and could help herself to a lunch (which i am not required to provide, nor transport). She did not work a full 8 hours. Also on 24 December I had a girl clean booked for 6 hours and she only worked for 4 hours, I was never credited for 2 hours if that is Sweepsouths justification for taking an additional fee out of my account. This is not acceptable
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SweepSouth's replyOfficial
25 Jan 2022, 12:13 Hi Candice,
We're disappointed to receive this review and confirm that our team received your call this morning. When any instance of misreported hours is reported to us, we do need a fair understanding of the situation. We are disappointed that we were unable to complete the call with you in order to offer resolution following an understanding of the arrangement between you and your SweepStar. As a tech platform connecting clients to SweepStars we do rely on clients advising should they be in disagreement with the total hours of cleaning completed by a SweepStar as this then allows us to engage with both sides of the platform to ensure a fair outcome.
Please keep in mind that when you create a booking, you do agree to the associated terms and conditions. Our system will provide you with an estimate, however this is just an estimate and may change on the completion of the booking depending on your cleaning needs, in an instance where a SweepStar works additional time, you will be billed for this, the total hours worked is included in the invoice that we send through. However, we take the misreporting of hours incredibly seriously as this is dishonest. In any instance where a SweepStar has misreported hours, we would encourage clients to get in touch with us directly (completing a rating for the booking) in order to allow us an opportunity to immediately rectify this. We confirm that a refund has been processed for the additional charge of R32.
Our team will also send you an email to convey the outcome following the call which we had been unable to complete. We would encourage you to always please add a rating at the end of any booking as this allows our team to reach out and resolve any poor experiences.
Regards,
We're disappointed to receive this review and confirm that our team received your call this morning. When any instance of misreported hours is reported to us, we do need a fair understanding of the situation. We are disappointed that we were unable to complete the call with you in order to offer resolution following an understanding of the arrangement between you and your SweepStar. As a tech platform connecting clients to SweepStars we do rely on clients advising should they be in disagreement with the total hours of cleaning completed by a SweepStar as this then allows us to engage with both sides of the platform to ensure a fair outcome.
Please keep in mind that when you create a booking, you do agree to the associated terms and conditions. Our system will provide you with an estimate, however this is just an estimate and may change on the completion of the booking depending on your cleaning needs, in an instance where a SweepStar works additional time, you will be billed for this, the total hours worked is included in the invoice that we send through. However, we take the misreporting of hours incredibly seriously as this is dishonest. In any instance where a SweepStar has misreported hours, we would encourage clients to get in touch with us directly (completing a rating for the booking) in order to allow us an opportunity to immediately rectify this. We confirm that a refund has been processed for the additional charge of R32.
Our team will also send you an email to convey the outcome following the call which we had been unable to complete. We would encourage you to always please add a rating at the end of any booking as this allows our team to reach out and resolve any poor experiences.
Regards,
SweepSouth's reply25 Jan 2022, 12:13
Official
Hi Candice,
We're disappointed to receive this review and confirm that our team received your call this morning. When any instance of misreported hours is reported to us, we do need a fair understanding of the situation. We are disappointed that we were unable to complete the call with you in order to offer resolution following an understanding of the arrangement between you and your SweepStar. As a tech platform connecting clients to SweepStars we do rely on clients advising should they be in disagreement with the total hours of cleaning completed by a SweepStar as this then allows us to engage with both sides of the platform to ensure a fair outcome.
Please keep in mind that when you create a booking, you do agree to the associated terms and conditions. Our system will provide you with an estimate, however this is just an estimate and may change on the completion of the booking depending on your cleaning needs, in an instance where a SweepStar works additional time, you will be billed for this, the total hours worked is included in the invoice that we send through. However, we take the misreporting of hours incredibly seriously as this is dishonest. In any instance where a SweepStar has misreported hours, we would encourage clients to get in touch with us directly (completing a rating for the booking) in order to allow us an opportunity to immediately rectify this. We confirm that a refund has been processed for the additional charge of R32.
Our team will also send you an email to convey the outcome following the call which we had been unable to complete. We would encourage you to always please add a rating at the end of any booking as this allows our team to reach out and resolve any poor experiences.
Regards,
We're disappointed to receive this review and confirm that our team received your call this morning. When any instance of misreported hours is reported to us, we do need a fair understanding of the situation. We are disappointed that we were unable to complete the call with you in order to offer resolution following an understanding of the arrangement between you and your SweepStar. As a tech platform connecting clients to SweepStars we do rely on clients advising should they be in disagreement with the total hours of cleaning completed by a SweepStar as this then allows us to engage with both sides of the platform to ensure a fair outcome.
Please keep in mind that when you create a booking, you do agree to the associated terms and conditions. Our system will provide you with an estimate, however this is just an estimate and may change on the completion of the booking depending on your cleaning needs, in an instance where a SweepStar works additional time, you will be billed for this, the total hours worked is included in the invoice that we send through. However, we take the misreporting of hours incredibly seriously as this is dishonest. In any instance where a SweepStar has misreported hours, we would encourage clients to get in touch with us directly (completing a rating for the booking) in order to allow us an opportunity to immediately rectify this. We confirm that a refund has been processed for the additional charge of R32.
Our team will also send you an email to convey the outcome following the call which we had been unable to complete. We would encourage you to always please add a rating at the end of any booking as this allows our team to reach out and resolve any poor experiences.
Regards,