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Davina-Mari Lubbe
1 reviews | Active since Nov 2019
28 Nov 2019, 22:52
Taking money after "bookings were canceled " as they tell you!!!
I have moved to Jhb months ago,yet im still debited by sweepsouth for cleaning services we didn't book.We spoke to them on the phone and was ensured that it was cancelled but guess what another debit order tonight!!!What the hell is going with you staff?the last cleaner we had damaged my drawers so bad and didn't clean half of the stuff she was asked to but yet you take money for a booking i didn't make?And also conveniently dont respond on my husband's emails???PATHETIC
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SweepSouth's replyOfficial
29 Nov 2019, 13:46Hello Davina,
Thank you for your email.
We are terribly sorry about this. It is disappointing to read that this has been your experience with our services.
We have taken a look at your account and can confirm that all your bookings have been cancelled. Upon further investigation, we found that two of your bookings are unpaid. We have shared this with our Finance Team, who will be looking into this for us, so we can provide further feedback as to what has happened.
We sincerely apologise once again for the letdown in the service you have received thus far and we certainly hope we are able to rectify this for you. Our team will be in touch to revert back to you.
SweepSouth
Thank you for your email.
We are terribly sorry about this. It is disappointing to read that this has been your experience with our services.
We have taken a look at your account and can confirm that all your bookings have been cancelled. Upon further investigation, we found that two of your bookings are unpaid. We have shared this with our Finance Team, who will be looking into this for us, so we can provide further feedback as to what has happened.
We sincerely apologise once again for the letdown in the service you have received thus far and we certainly hope we are able to rectify this for you. Our team will be in touch to revert back to you.
SweepSouth
SweepSouth's reply29 Nov 2019, 13:46
Official
Hello Davina,
Thank you for your email.
We are terribly sorry about this. It is disappointing to read that this has been your experience with our services.
We have taken a look at your account and can confirm that all your bookings have been cancelled. Upon further investigation, we found that two of your bookings are unpaid. We have shared this with our Finance Team, who will be looking into this for us, so we can provide further feedback as to what has happened.
We sincerely apologise once again for the letdown in the service you have received thus far and we certainly hope we are able to rectify this for you. Our team will be in touch to revert back to you.
SweepSouth
Thank you for your email.
We are terribly sorry about this. It is disappointing to read that this has been your experience with our services.
We have taken a look at your account and can confirm that all your bookings have been cancelled. Upon further investigation, we found that two of your bookings are unpaid. We have shared this with our Finance Team, who will be looking into this for us, so we can provide further feedback as to what has happened.
We sincerely apologise once again for the letdown in the service you have received thus far and we certainly hope we are able to rectify this for you. Our team will be in touch to revert back to you.
SweepSouth