Taken advantage of

My regular sweepsouth for almost a year has it seems been taking complete advantage of me. I am not there to monitor the hours worked because I am at work however a month ago I arrived home early to find the sweepstar had left at least 30 mins early on a 4 hour booking. Then yesterday I was off from work so I decided to pop hom early to check, this time it was 45 mins before the booking finished on a 4.5hr booking and no sweepstar AGAIN. The floor was bone dry and I know that is the last to be cleaned so i wonder how long she had actually be gone for. I feel completely taken advantage of. I work 8 hours a day, imagine I left 1.5 hrs early each time, I’d be fired and I’m not even paid per hour. I think your company should deal with this kind of behaviour in the strictest manner. That fact that your contractors believe they can do this shows exactly how little respect they have for both your company and your customers. I know the contractors don’t earn a lot but they still earn some money which lots of hard working people don’t. Plus this is happening after the hefty annual inflation busting increase you handed out to customers. I’m very dissapointed in this company. I phoned to complain and your call centre reduced the hours to 3.5hrs for the day, I think you are missing the point. And by the way the clean was not good either, dust everywhere, crumbs on my couch. My 5 year old honestly cleans better and I’m not trying to be nasty. Really bad guys. I’m a long term customer as well.