1 reviews | Active since Dec 2014
Swept under the rug...
Been a loyal SweepSouth supporter for a while now and some amazing SweepStars have come into my home. What I must say is unacceptable is the amount of times my booking details have changed and the rating of my SweepStar that kept dropping. In a matter of 3 weeks, my booking has changed from a 4.7 SweepStar to a 4.3 SweepStar! This is ridiculous!! The reasonings becoming more suspicious and very 'last minute' each time. Unless a personal emergency, how can someone all of a sudden be "on regular leave". Or how can I confirm a booking with a replacement SweepStar and "unfortunately another client booked before me." Worst service, very unsatisfied!!!
Good evening Marle,
Thank you for reaching out to us.
I was very disappointed to read this and immediately escalated this to our operations team who manage our SweepStars. I really am so sorry about this recent experience with your booking scheduled for 24 October.
We've popped you an email to discuss this in more detail. Our operations team are launching a new initiative where they will be closely monitoring SweepStars who are taking advantage of their being able to manage their own schedules as this does become a problem when SweepStars abuse their ability to manage their own time and schedules. It is equally important to us that this behaviour is managed as it does create a negative experience for our clients and we really do hate letting our clients down.
We look forward to hearing from you and hope to be able to find a resolution.
SweepSouth
Good evening Marle,
Thank you for reaching out to us.
I was very disappointed to read this and immediately escalated this to our operations team who manage our SweepStars. I really am so sorry about this recent experience with your booking scheduled for 24 October.
We've popped you an email to discuss this in more detail. Our operations team are launching a new initiative where they will be closely monitoring SweepStars who are taking advantage of their being able to manage their own schedules as this does become a problem when SweepStars abuse their ability to manage their own time and schedules. It is equally important to us that this behaviour is managed as it does create a negative experience for our clients and we really do hate letting our clients down.
We look forward to hearing from you and hope to be able to find a resolution.
SweepSouth