WG
Werner G
1 reviews | Active since Jul 2015
22 Nov 2020, 21:31
SweepStar replaced by one that stole from us.
If I could give you zero stars I would.
I wrote a review a week ago about one of you so-called sweepstars *****ing my whiskey while being on the job. You called me, apologised and offered a replacement.
I reluctantly accepted this. 2 days before the new sweepstar was supposed to come, you indicated that she won't be able to make it due to her being on leave. Again, I accepted it.
I just got an email indicating that she won't be able to come to us next week and that a suitable replacment will come in. Guess who the replacment is - the one that stole my whiskey.
Your system needs serious work. This is beyond poor and unacceptable.
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Replies (1)
SweepSouth's replyOfficial
23 Nov 2020, 09:45Good morning Werner,
We're really disappointed to have let you down in finding you a suitable replacement to assist with your regular bookings. We want to assure you that we had taken all the necessary steps to find someone suitable and we're so disappointed that she canceled ahead of the booking and let you down in this manner.
We have looked into this and will also provide feedback to our product team with regards to the re-allocation mechanism. We've also app**** a negative rating to the booking as this ensures she will not be automatically re-allocated to your bookings. Please do always complete a rating to log your experiences as this will ensure, following a negative experience, that the SweepStar will not be re-allocated.
Once again, we are so incredibly sorry that we let you down, this was certainly not our intention. I understand our team has reached out and they look forward to assisting you further.
Warm regards,
We're really disappointed to have let you down in finding you a suitable replacement to assist with your regular bookings. We want to assure you that we had taken all the necessary steps to find someone suitable and we're so disappointed that she canceled ahead of the booking and let you down in this manner.
We have looked into this and will also provide feedback to our product team with regards to the re-allocation mechanism. We've also app**** a negative rating to the booking as this ensures she will not be automatically re-allocated to your bookings. Please do always complete a rating to log your experiences as this will ensure, following a negative experience, that the SweepStar will not be re-allocated.
Once again, we are so incredibly sorry that we let you down, this was certainly not our intention. I understand our team has reached out and they look forward to assisting you further.
Warm regards,
SweepSouth's reply23 Nov 2020, 09:45
Official
Good morning Werner,
We're really disappointed to have let you down in finding you a suitable replacement to assist with your regular bookings. We want to assure you that we had taken all the necessary steps to find someone suitable and we're so disappointed that she canceled ahead of the booking and let you down in this manner.
We have looked into this and will also provide feedback to our product team with regards to the re-allocation mechanism. We've also app**** a negative rating to the booking as this ensures she will not be automatically re-allocated to your bookings. Please do always complete a rating to log your experiences as this will ensure, following a negative experience, that the SweepStar will not be re-allocated.
Once again, we are so incredibly sorry that we let you down, this was certainly not our intention. I understand our team has reached out and they look forward to assisting you further.
Warm regards,
We're really disappointed to have let you down in finding you a suitable replacement to assist with your regular bookings. We want to assure you that we had taken all the necessary steps to find someone suitable and we're so disappointed that she canceled ahead of the booking and let you down in this manner.
We have looked into this and will also provide feedback to our product team with regards to the re-allocation mechanism. We've also app**** a negative rating to the booking as this ensures she will not be automatically re-allocated to your bookings. Please do always complete a rating to log your experiences as this will ensure, following a negative experience, that the SweepStar will not be re-allocated.
Once again, we are so incredibly sorry that we let you down, this was certainly not our intention. I understand our team has reached out and they look forward to assisting you further.
Warm regards,