SweepStar committed ***** and sweep south have done nothing.

A sweepstar committed *****, and Sweepsouth still hasn't resolved this with me. A women arrived at my house at the correct time, claiming to be my sweepstar, even using the name associated with the booking. I had looked at the picture originally, but wasn't 100% sure if it was her or not. After she had started cleaning, I mentioned if she needed an extra hour she must just let me know - she was confused as to how she would get the extra money which was a warning sign to me. however, when I tried to phone sweep south they were busy with training, so the call centre was closed. I was going to be late to let her out, so I tried to call the number linked to the profile - the number didn't exist. I messaged the number and got no response. Almost an hour later, I received a message from a completely different number as well as a different name by sms - this confirmed for me this wasn't the correct person. When I got home to let her out, I confronted her and she vehemently denied it was her, despite showing her the photograph. Since I couldn't get a hold of Sweepsouth I let her go. I contacted sweep south on the Monday - they told me how seriously they took the matter and they would get back to me urgently. It took me following up with further emails to find out what the story was. I was then called by the call centre agent on a Sunday, saying I would be receiving an email explaining their follow up process etc. as well as a refund for my next booking. I am yet to receive either of these. I have also since been contacted by the sweepstar, asking what she did wrong. She now has my cellphone number and my address, and for all I know could've taken keys, or items in my house that I might not have noticed. I am now resorting to HelloPeter to see if SweepSouth will actually give me feedback. I am also cancelling my recurring bookings, since I have now seen the flaw and danger in having a stranger in my house.