JK
Julie K
1 reviews | Active since Jan 2017
04 Jan 2019, 11:27
SweepSouth's disgusting service
I have had the most disgusting service from SweepSouth, despite numerous attempts to cancel the bookings they continued with sending people, without confirmation and not at all qualified to clean properly, I tried to phone them but for 19.04minutes I was kept hanging on and the voice message telling me that I was next in the queue to be attended to. Despite the complaints and unsuccessful attempts to get hold of them on the phone since 7.36 in the morning and numerous e-mails explaining that I canceled all bookings weeks prior to them sending another unqualified "SweepStar" and then they still went ahead and charged me for their errors...
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SweepSouth's replyOfficial
07 Jan 2019, 10:31Hello Julie,
Thank you for sharing your review. We are disappointed to read about your poor experience and would like to sincerely apologise for the inconvenience caused. Our aim is to offer you a convenient and easy cleaning experience all with the simple tap of a button and we are bitterly sorry if this did not happen with you booking. Unfortunately, we do not accept cancellations via email and you would have to log onto your SweepSouth account on our mobile app or our site to cancel any bookings that you wish to cancel, this ensures you have full control over your bookings and you SweepSouth account.
We'd like to confirm that you are in contact with our team who have assisted with cancelling all future appointments as discussed with you. We'd like always offer you the best possible service and a seamless booking experience that you can enjoy at the tap of a button.
SweepSouth
Thank you for sharing your review. We are disappointed to read about your poor experience and would like to sincerely apologise for the inconvenience caused. Our aim is to offer you a convenient and easy cleaning experience all with the simple tap of a button and we are bitterly sorry if this did not happen with you booking. Unfortunately, we do not accept cancellations via email and you would have to log onto your SweepSouth account on our mobile app or our site to cancel any bookings that you wish to cancel, this ensures you have full control over your bookings and you SweepSouth account.
We'd like to confirm that you are in contact with our team who have assisted with cancelling all future appointments as discussed with you. We'd like always offer you the best possible service and a seamless booking experience that you can enjoy at the tap of a button.
SweepSouth
SweepSouth's reply07 Jan 2019, 10:31
Official
Hello Julie,
Thank you for sharing your review. We are disappointed to read about your poor experience and would like to sincerely apologise for the inconvenience caused. Our aim is to offer you a convenient and easy cleaning experience all with the simple tap of a button and we are bitterly sorry if this did not happen with you booking. Unfortunately, we do not accept cancellations via email and you would have to log onto your SweepSouth account on our mobile app or our site to cancel any bookings that you wish to cancel, this ensures you have full control over your bookings and you SweepSouth account.
We'd like to confirm that you are in contact with our team who have assisted with cancelling all future appointments as discussed with you. We'd like always offer you the best possible service and a seamless booking experience that you can enjoy at the tap of a button.
SweepSouth
Thank you for sharing your review. We are disappointed to read about your poor experience and would like to sincerely apologise for the inconvenience caused. Our aim is to offer you a convenient and easy cleaning experience all with the simple tap of a button and we are bitterly sorry if this did not happen with you booking. Unfortunately, we do not accept cancellations via email and you would have to log onto your SweepSouth account on our mobile app or our site to cancel any bookings that you wish to cancel, this ensures you have full control over your bookings and you SweepSouth account.
We'd like to confirm that you are in contact with our team who have assisted with cancelling all future appointments as discussed with you. We'd like always offer you the best possible service and a seamless booking experience that you can enjoy at the tap of a button.
SweepSouth