ST
Stephen T
1 reviews | Active since Jun 2013
04 Jan 2019, 13:06
SweepSouth wpes
Non arrival of booked personnel. Call center not reachable. Eventually got through to call center and replacement personnel promised. Replacement personnel also late. Don't waste your money
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Replies (3)
SweepSouth's replyOfficial
07 Jan 2019, 09:40Hello Stephen,
Thank you for sharing your review. We'd like to sincerely apologise for your experience, and for letting you down in our promise to provide a reliable service to you. We fully understand and appreciate the frustration and disappointment you are experiencing as a result of the late arrival of your SweepStar and assure you that this have been addressed from our side with her directly as it of very important that all cleaners are reliable and punctual.
Please accept our apologies again for the frustrations caused. We'd like to confirm that you have been in contact with our team who assisted and have also passed this on to the relevant team for action.
SweepSouth
Thank you for sharing your review. We'd like to sincerely apologise for your experience, and for letting you down in our promise to provide a reliable service to you. We fully understand and appreciate the frustration and disappointment you are experiencing as a result of the late arrival of your SweepStar and assure you that this have been addressed from our side with her directly as it of very important that all cleaners are reliable and punctual.
Please accept our apologies again for the frustrations caused. We'd like to confirm that you have been in contact with our team who assisted and have also passed this on to the relevant team for action.
SweepSouth
SweepSouth's reply07 Jan 2019, 09:40
Official
Hello Stephen,
Thank you for sharing your review. We'd like to sincerely apologise for your experience, and for letting you down in our promise to provide a reliable service to you. We fully understand and appreciate the frustration and disappointment you are experiencing as a result of the late arrival of your SweepStar and assure you that this have been addressed from our side with her directly as it of very important that all cleaners are reliable and punctual.
Please accept our apologies again for the frustrations caused. We'd like to confirm that you have been in contact with our team who assisted and have also passed this on to the relevant team for action.
SweepSouth
Thank you for sharing your review. We'd like to sincerely apologise for your experience, and for letting you down in our promise to provide a reliable service to you. We fully understand and appreciate the frustration and disappointment you are experiencing as a result of the late arrival of your SweepStar and assure you that this have been addressed from our side with her directly as it of very important that all cleaners are reliable and punctual.
Please accept our apologies again for the frustrations caused. We'd like to confirm that you have been in contact with our team who assisted and have also passed this on to the relevant team for action.
SweepSouth
ST
Stephen T's updateReviewer Update
07 Jan 2019, 09:43Okay. An update.
The call center promised at 9.55 on Friday 4th January to investigate and sort out the problem. I was informed I would be called back within 15 minutes.
By 11am I'd heard nothing so I called again.
Apparently no one had done anything but the agent promised to arrange a replacement person. The replacement arrived at 11h55. Despite having a lot to do she managed very well and I was satisfied with the service.
A SweepSouth rep called back after she'd left and apologized for the problems. I was also given a 2 hour credit as recompense.
So, to sum up, the actual domestic workers are very good Sadly, the same cannot be said for the administrative sector or call center.
ST
Stephen T's update07 Jan 2019, 09:43
Reviewer Update
Okay. An update.
The call center promised at 9.55 on Friday 4th January to investigate and sort out the problem. I was informed I would be called back within 15 minutes.
By 11am I'd heard nothing so I called again.
Apparently no one had done anything but the agent promised to arrange a replacement person. The replacement arrived at 11h55. Despite having a lot to do she managed very well and I was satisfied with the service.
A SweepSouth rep called back after she'd left and apologized for the problems. I was also given a 2 hour credit as recompense.
So, to sum up, the actual domestic workers are very good Sadly, the same cannot be said for the administrative sector or call center.
SweepSouth's replyOfficial
08 Jan 2019, 10:05Thank you for providing further feedback and for allowing us to assist Stephen. We value all the feedback you've provided and have gone ahead and passed it to all the relevant teams for action.
SweepSouth's reply08 Jan 2019, 10:05
Official
Thank you for providing further feedback and for allowing us to assist Stephen. We value all the feedback you've provided and have gone ahead and passed it to all the relevant teams for action.