SweepSouth WORST SERVICE EVER!

After initiating the cleaning services with SweepSouth, all went well as the person allocated is highly professional and does a wonderful job. That is unfortunately where the good service ends.

SweepSouth management has NO CLUE as to what is happening in their business. After taking my card details (with more than enough funds available) they did not debit for months on end. Without notification, they ran multiple debits (one at a time, incurring costs for each transaction) for thousands of rands. The excuse was that the Bank didn't allow them to debit, which is why they never informed us and ran numerous debits on the same day. This was later resolved. At this point, I requested my card details to be removed from their system as they clearly did not know how to manage client's accounts.

This is where it got even worse...

On the 15th of Feb, I sent the following:

Hi Unathi, Please remove my banking details with IMMEDIATE EFFECT. I will be depositing credit to avoid this mismanagement from taking place again.

By the 5th March, thousands of rands were incorrectly debited from my account AGAIN! This time without a single cent outstanding!

Response received after complaining:

Hi Jonathan

I'm sorry for the inconvenience, the payments were a huge mistake from our side. I'm sorry about. I've already processed the refund last week Friday, the money should be back in your card by Wednesday the latest. Please see the proof of refund attached at the bottom of the email.

The card has been removed from the profile. Apologies once again for this inconvenience.

The above was not acceptable and I requested to speak to the manager, who is Carmen. I queried who will be responsible for all the bank fees for the multiple debits, to which I received no response. I have contacted both Unathi and Carmen on numerous occasions and they have resorted to simply ignoring me until I go away.

This is by far the worst service I have experienced from any service provider. SweepSouth is being run by individuals who have no concern for the well-being of their clients. Maybe social media exposure will at least give me a reply, since I am obviously not an important part of their business.