1 reviews | Active since Mar 2020
SweepSouth will clean, but you will have to clean again!
If there were minus stars I would give Sweepsouth -5 starts.
I had an extremely bad experience with SweepSouth and now they expect me to take an R150 credit on my SweppSouth card.
The lady was a hour late, I had to drive around after her, she used all my Sunlight soap even though I paid for cleaning supplies and when I got the house I had to clean it again. This was an empty house as we moved out I requested that she cleans the walls, windows and cupboards.
I contacted Sweepsouth with pictures and after many many weeks of very slow email communication (because when I called they told me to email support) Lindsay told me she will give me a refund. This morning (after a week has passed again) however she informed me that she is going to credit my SweepSouth card and not give me a refund.
They wasted my time by me having to wait for and fetch the lady, and I had to spend half the day cleaning the house again anyways.
This was the most horrible experience.
Thank you for your review.
We take our promises seriously and are so disappointed to have let you down. All cleaners on our platform are required to be reliable, punctual, honest and maintain high ratings. Your feedback will be shared with our SweepStar manager to ensure that it is discussed with your SweepStar. It is important to us that all SweepStars working via the platform offer a high level of service and we will ensure that we support your SweepStar in understanding this.
We will be sharing all your feedback with the relevant teams, as this can be used to better our services and our customer experiences.
We see that our team has been in touch regarding your refund via email.
We sincerely apologise once again for the let down in your experience and for any inconvenience or frustration caused as a result.
SweepSouth Social Team.
Thank you for your review.
We take our promises seriously and are so disappointed to have let you down. All cleaners on our platform are required to be reliable, punctual, honest and maintain high ratings. Your feedback will be shared with our SweepStar manager to ensure that it is discussed with your SweepStar. It is important to us that all SweepStars working via the platform offer a high level of service and we will ensure that we support your SweepStar in understanding this.
We will be sharing all your feedback with the relevant teams, as this can be used to better our services and our customer experiences.
We see that our team has been in touch regarding your refund via email.
We sincerely apologise once again for the let down in your experience and for any inconvenience or frustration caused as a result.
SweepSouth Social Team.