Sweepsouth took my money but no one cleaned my house.

I sent the below email to sweepsouth to complain about my booking (or the lack thereof) on Monday morning 03.08.2018 and did not receive a response to date. I then called the call centre again today and was on the line with Tami for 10 minutes who's only solution to my problem was to change the notifications on my profile to prevent it from happening in the future. She further advised that I will received a response from the assigned agent by COB tomorrow. In the mean time my house is still dirty and they have taken my money for no services rendered! Utter pathetic service - and that is putting it mildly . Email below:

Dear Sir/Madam,

I would like to log a complaint regarding my booking SS790076. I made the booking for Sunday 2.09.2018 for 7AM to 11AM. That morning no one showed up.

I then called the help line at 7:30 and asked for more information. They lady then asked me if I am open to a replacement and I said possibly depending on the time. She then said she will call me back to confirm details. I called numerous times (7:50 to 8:30)to get hold of the lady again but could not get through

At 10AM (1 hour before I had to leave) the replacement showed up. This was not confirmed with me at all. I then tried to get hold of the lady on the help line again but could not get through. Unfortunately I was already on my way out and could not accommodate her as this was not confirmed.

Even more shocking this morning a debit went off my account for payment for this service not rendered!

Please keep in mind that my house is now still dirty and I am still in need of someone to come clean.