1 reviews | Active since Oct 2018
SweepSouth terrible experience
Good day,
Reference number: SS 880 952
I had an appointment with one of your cleaners yesterday, and she did honour the appointment.
I am extremely disappointed in the service offered. She was very unprofessional and didn't clean well at all.
Most of the laundry was already washed on her arrival, she just had to hang it onto the washing line. This took her over 2 hours to do. After the washing dried, she dumped it all into the basket untidily and refused to iron it.
The dishes were washed haphazardly, packed carelessly onto the rack and not dried.
The kitchen table tops and basin was not wiped at all.
The dirt from sweeping up, was left in the dustpan and wasn't thrown into the garbage bin.
All cleaning utensils were left lying around the house after use and weren't packed back into their places.
I expect another cleaner to come through to redo the service, as my house is in a filthy condition.
Last week Ms Filike came through to clean the house, and I was very impressed with her work and professionalism. It was wonderful, and prompted me to choose Sweepsouth again.
Ms Dorothy this week was extremely unpleasant, lazy and unprofessional.
My house is in more of a mess than before.
Please revert with feedback ASAP.
Thanking you,
Inaayat Abdool-Satar
Good day Inaayat,
Thank you for your review - we are disappointed to read your feedback. When you book with us, we'd like you to sit back and relax while we take care of the cleaning and we sincerely apologise that this was not your experience.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have received your email with further details of the work that has not been completed to your satisfaction during your booking. We are looking into the matter and will be in touch to follow up on this.
SweepSouth
Good day Inaayat,
Thank you for your review - we are disappointed to read your feedback. When you book with us, we'd like you to sit back and relax while we take care of the cleaning and we sincerely apologise that this was not your experience.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We have received your email with further details of the work that has not been completed to your satisfaction during your booking. We are looking into the matter and will be in touch to follow up on this.
SweepSouth