HH
Hennie H
1 reviews | Active since Jun 2018
23 Jan 2020, 06:07
SweepSouth "sweepster" no show - money still deducted
I assisted my sister to register & book a "sweepster" for 18 Jan and I paid R310 with my credit card. The reason why we did it together was that she was looking for a helper and I wanted to try it out, but our first time with this company didn't work out so great for us. The lady never showed up for work that day, but SweepSouth still deducted the money. My sister sent the "sweepster" messages and tried to call but nothing happened. I've contacted SweepSouth through their contact us option (online) but they never rep****. Please contact us
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Replies (2)
SweepSouth's replyOfficial
23 Jan 2020, 16:55Hello Hennie,
Thank you for your review.
We are quite concerned and disappointed to read that you had such an unfortunate experience with our services. We aim to always provide an effortless and reliable service and thus we are quite saddened and sincerely apologise that we did not live up to that.
In the event that your SweepStar suddenly becomes unavailable, they take a day off via their app or notify our Support team for further assistance. The booking system or our Support team will then notify the client and a replacement SweepStar will be allocated to the booking. Our aim is to always ensure that clients receive their cleaning on the day and thus we are deeply sorry that we failed you in this regard and are concerned as this does not sound quite right. Furthermore, in the case that the clean does not take place clients most certainly do not get charged.
We would thus like to look into this further and better assist you. Could you kindly send us your booking reference number or the email used to make your bookings so we can assist you further and resolve this for you. Your experience goes fully against what we stand for and we will ensure we support in making things better for you.
We sincerely apologise once again for your experience and we look forward to assisting you further.
SweepSouth
Thank you for your review.
We are quite concerned and disappointed to read that you had such an unfortunate experience with our services. We aim to always provide an effortless and reliable service and thus we are quite saddened and sincerely apologise that we did not live up to that.
In the event that your SweepStar suddenly becomes unavailable, they take a day off via their app or notify our Support team for further assistance. The booking system or our Support team will then notify the client and a replacement SweepStar will be allocated to the booking. Our aim is to always ensure that clients receive their cleaning on the day and thus we are deeply sorry that we failed you in this regard and are concerned as this does not sound quite right. Furthermore, in the case that the clean does not take place clients most certainly do not get charged.
We would thus like to look into this further and better assist you. Could you kindly send us your booking reference number or the email used to make your bookings so we can assist you further and resolve this for you. Your experience goes fully against what we stand for and we will ensure we support in making things better for you.
We sincerely apologise once again for your experience and we look forward to assisting you further.
SweepSouth
SweepSouth's reply23 Jan 2020, 16:55
Official
Hello Hennie,
Thank you for your review.
We are quite concerned and disappointed to read that you had such an unfortunate experience with our services. We aim to always provide an effortless and reliable service and thus we are quite saddened and sincerely apologise that we did not live up to that.
In the event that your SweepStar suddenly becomes unavailable, they take a day off via their app or notify our Support team for further assistance. The booking system or our Support team will then notify the client and a replacement SweepStar will be allocated to the booking. Our aim is to always ensure that clients receive their cleaning on the day and thus we are deeply sorry that we failed you in this regard and are concerned as this does not sound quite right. Furthermore, in the case that the clean does not take place clients most certainly do not get charged.
We would thus like to look into this further and better assist you. Could you kindly send us your booking reference number or the email used to make your bookings so we can assist you further and resolve this for you. Your experience goes fully against what we stand for and we will ensure we support in making things better for you.
We sincerely apologise once again for your experience and we look forward to assisting you further.
SweepSouth
Thank you for your review.
We are quite concerned and disappointed to read that you had such an unfortunate experience with our services. We aim to always provide an effortless and reliable service and thus we are quite saddened and sincerely apologise that we did not live up to that.
In the event that your SweepStar suddenly becomes unavailable, they take a day off via their app or notify our Support team for further assistance. The booking system or our Support team will then notify the client and a replacement SweepStar will be allocated to the booking. Our aim is to always ensure that clients receive their cleaning on the day and thus we are deeply sorry that we failed you in this regard and are concerned as this does not sound quite right. Furthermore, in the case that the clean does not take place clients most certainly do not get charged.
We would thus like to look into this further and better assist you. Could you kindly send us your booking reference number or the email used to make your bookings so we can assist you further and resolve this for you. Your experience goes fully against what we stand for and we will ensure we support in making things better for you.
We sincerely apologise once again for your experience and we look forward to assisting you further.
SweepSouth
SweepSouth's replyOfficial
27 Jan 2020, 10:13Hello Hennie,
Thank you for providing us with your details. We have shared this with our Support team and they will reach out with further assistance.
SweepSouth
Thank you for providing us with your details. We have shared this with our Support team and they will reach out with further assistance.
SweepSouth
SweepSouth's reply27 Jan 2020, 10:13
Official
Hello Hennie,
Thank you for providing us with your details. We have shared this with our Support team and they will reach out with further assistance.
SweepSouth
Thank you for providing us with your details. We have shared this with our Support team and they will reach out with further assistance.
SweepSouth