tP
thiveshen P

1 reviews | Active since Nov 2018

04 Dec 2020, 12:34

SWEEPSOUTH SUPPORT TEAM ARE *****!!!!!!!

So my previous post had been removed due to Hello peter requesting a sworn affidavit from me to verify that my review is 100% true because Sweep south are blatant *****. The message was shown directly to me by hello peter from sweepsouth telling them that i swore at them, therefore they **** about hello peter spreading false information. PLEASE SEE BELOW

SweepSouth does not offer a service for deep-cleaning which includes instances for pre or post-occupation moves or rental homes. This is a specialised service that is offered by large companies who have all the necessary equipment. We have explained this to the client numerous times. This includes swearing at our team as well as in his numerous reviews. We have tried to offer resolution aligned to our Terms & Conditions and the client merely refuses to accept this and our company does not offer the service that he needed.'

NO RESOLUTION WAS PROVIDED BTW....

This is the story....

Sweepsouth Firstly accused me for swearing at their staff which is LIES as I never swore anyone, yes in my previous post i had sworn using the "S word"to describe their service which is 100% my opinion and still stand by.

I was again accused of lying saying that i requested post/pre cleaning which is LIES once again.

I had moved into a brand new development which was already clean therefore i needed general cleaning being sweeping and mopping and to wipe the inside of cupboards and walls which was an option they offered but gave me an excuse of saying this service needs extra elbow grease or even machinery, please tell me how that is needed to clean LIGHT DUST???? Sweep south support team are terrible at their jobs in providing client satisfaction and are even worse at taking accountability as all they do is lie their way out of a problem.

NOT ONE OF MY CONCERNS HAVE BEEN RESOLVED. It is disgusting how this company can operate like this and consider themselves reputable.

Until this has been sorted there will be a review everyday showing people the disgusting service, you have questioned my character, morals and values therefore i will escalate this as far as i possibly can trust me.

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Replies (2)
SweepSouth
SweepSouth's reply05 Jan 2021, 16:49
Official
Apologies for our delayed acknowledgement and response to your review Thiveshen, as we have been in touch via email. 

Thank you very much for sharing your review, as discussed, we let you down in this instance and are so disappointed to have done so. Thank you for allowing us the opportunity to engage with you on your review and experience. We, once again, convey our apologies for all of this. 

As discussed, we look forward to seeing you again soon and making this all up to you. Please feel free to connect with the team should you need any assistance with scheduling a booking in the future. 

Warmest regards,
tP
thiveshen P's update06 Jan 2021, 08:27
Reviewer Update
Thank you very much to Abby Mills from Sweepsouth support who attended to all of my issues, you were professional and very understanding of everything and I appreciate the efforts that you went through to ensure I was satisfied. I can gladly say that I will continue to use the services of sweepsouth moving forward.