SweepSouth Support has no regard for their customers
After I selected the correct address on my side, double checking twice that it was the correct address, they sent my sweepstar to another address on my profile. When I contacted them about it they were very unhelpful and their overall attitude was just "oh, you should have double checked, nothing we can do".
I am disgusted with their attitudes. Zandile, my sweepstar is an absolute gem, and the complaint WAS NOT about her, she can't help where they sent her. - which is clearly a flaw in their booking system, but without acknowledging that it could be a problem and they will have it checked out they just denied everything.
SweepSouth as a whole is a brilliant idea and their workers are amazing, but the management and support are going to be what causes this business to fail as they clearly have no idea how to deal with complaints.
Hi there
We are very sorry to read about your experience and we'd like the opportunity to look into this.
We require that all our customers are provided with world class service at all times from or SweepStars and from our support team and will address instances where this is not adhered to.
May we ask that you please provide us with your booking reference number or email address used to schedule the booking so we can have a look and get back to you.
SweepSouth
Hi there
We are very sorry to read about your experience and we'd like the opportunity to look into this.
We require that all our customers are provided with world class service at all times from or SweepStars and from our support team and will address instances where this is not adhered to.
May we ask that you please provide us with your booking reference number or email address used to schedule the booking so we can have a look and get back to you.
SweepSouth