SweepSouth Sucks! Shocking service
I have been using SweepSouth for the past five years, and in the past two months, every SweepSouth I have booked has cancelled the booking just before they are due to arrive. This is shocking and obviously the standards have dropped on this service.
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SweepSouth's replyOfficial
28 Mar 2023, 10:15Hi Tania.
Thanks for taking the time to post on HelloPeter
As you're aware, SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. As an on-demand cleaning service platform that connects SweepStars to clients, when we find that a SweepStar isn't unavailable for your booking or decides not to accept it, our platform automatically ensures another SweepStar is available and assigned to your booking almost immediately at no extra cost/on-demand. As soon as the new SweepStar is assigned, we send a confirmation email of this change. It's important to note that the confirmation email will be sent to the email address linked to your profile.
We do note, however, that your account has been set up to ensure that should the selected SweepStar suddenly become unavailable, we may not assign someone else. Due to this setting, our system cancels your booking instead of reallocating a new SweepStar. Our team has been in touch via email to communicate this and we do believe our management is currently in touch with you directly to try and turn this experience around for you.
Regards,
Thanks for taking the time to post on HelloPeter
As you're aware, SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. As an on-demand cleaning service platform that connects SweepStars to clients, when we find that a SweepStar isn't unavailable for your booking or decides not to accept it, our platform automatically ensures another SweepStar is available and assigned to your booking almost immediately at no extra cost/on-demand. As soon as the new SweepStar is assigned, we send a confirmation email of this change. It's important to note that the confirmation email will be sent to the email address linked to your profile.
We do note, however, that your account has been set up to ensure that should the selected SweepStar suddenly become unavailable, we may not assign someone else. Due to this setting, our system cancels your booking instead of reallocating a new SweepStar. Our team has been in touch via email to communicate this and we do believe our management is currently in touch with you directly to try and turn this experience around for you.
Regards,
SweepSouth's reply28 Mar 2023, 10:15
Official
Hi Tania.
Thanks for taking the time to post on HelloPeter
As you're aware, SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. As an on-demand cleaning service platform that connects SweepStars to clients, when we find that a SweepStar isn't unavailable for your booking or decides not to accept it, our platform automatically ensures another SweepStar is available and assigned to your booking almost immediately at no extra cost/on-demand. As soon as the new SweepStar is assigned, we send a confirmation email of this change. It's important to note that the confirmation email will be sent to the email address linked to your profile.
We do note, however, that your account has been set up to ensure that should the selected SweepStar suddenly become unavailable, we may not assign someone else. Due to this setting, our system cancels your booking instead of reallocating a new SweepStar. Our team has been in touch via email to communicate this and we do believe our management is currently in touch with you directly to try and turn this experience around for you.
Regards,
Thanks for taking the time to post on HelloPeter
As you're aware, SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. As an on-demand cleaning service platform that connects SweepStars to clients, when we find that a SweepStar isn't unavailable for your booking or decides not to accept it, our platform automatically ensures another SweepStar is available and assigned to your booking almost immediately at no extra cost/on-demand. As soon as the new SweepStar is assigned, we send a confirmation email of this change. It's important to note that the confirmation email will be sent to the email address linked to your profile.
We do note, however, that your account has been set up to ensure that should the selected SweepStar suddenly become unavailable, we may not assign someone else. Due to this setting, our system cancels your booking instead of reallocating a new SweepStar. Our team has been in touch via email to communicate this and we do believe our management is currently in touch with you directly to try and turn this experience around for you.
Regards,