1 reviews | Active since Nov 2019
SweepSouth staff have long fingers and don’t clean thouroughly
Used SweepSouth to help me out at home 3 times a week.Their own Staff started complaining about the company on how they have to fight to get their money reimbursed to them after doing a service such as buying there own cleaning detergents to clean a clients home. This put me off .Then I started discovering that many items of clothes , flip flops and other personal items were going missing so I decided to stop using SweepSouth altogether. When I stopped using SweepSouth I obviously resumed my duties of cleaning my home everyday and discovered that my home was not cleaned at all there was dust everywhere , under the beds , on the window sills , on my counters , on my blinds , so they were not cleaning thoroughly they were cleaning superficially .I would pay R 335 for my home to be cleaned properly every time I would use them and my home was actually dirty...what a waste of money.During the time I was using SweepSouth I loaded credit on my SweepSouth credit to avoid having them debiting my account.Now that I no longer want to use there service they are giving me excuse after excuse not to refund my money that is still in my Sweep credit.I have waited 3 weeks now and they still haven’t refunded me . I would not recommend this company to anyone. There staff are not ******** checked at all, I had to find out the hard way. And the service is appalling from head office .
With regards to the missing items. Kindly note that we take incidents of theft quite seriously. We encourage clients to always email our Support team as soon as possible when any incident of theft or damage occurs to ensure our support team can proceed with following the internal process necessary. We see that our team did respond offering further assistance with regards to your missing item and were willing to move forward with the theft process. However, you opted to rather not proceed with that route which we perfectly understand and respect. Please do note that regardless of whether clients decide to proceed with a theft claim we do run our own internal investigation with the SweepStar.
We are terribly sorry once again for this and we will ensure we support in making things better for you.
SweepSouth Social Team
With regards to the missing items. Kindly note that we take incidents of theft quite seriously. We encourage clients to always email our Support team as soon as possible when any incident of theft or damage occurs to ensure our support team can proceed with following the internal process necessary. We see that our team did respond offering further assistance with regards to your missing item and were willing to move forward with the theft process. However, you opted to rather not proceed with that route which we perfectly understand and respect. Please do note that regardless of whether clients decide to proceed with a theft claim we do run our own internal investigation with the SweepStar.
We are terribly sorry once again for this and we will ensure we support in making things better for you.
SweepSouth Social Team