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Shamsu O
1 reviews | Active since Jan 2022
04 Jan 2022, 15:19
Sweepsouth ruined my Floors
Their cleaner FADZAI MARIA ZUZE ruined a large area of my floor with bleach, after I told her we only use sunlight liquid on the floors. Sad part is only 3 years ago we tiled the house. One should think their cleaners get training before they are sent out to work. On complaining their insurance department called me to say that I would waste my time in unnecessary admin if I submit any claims. Apparently their insurance does not cover tiles or anything that's fitted. What do they cover? Add up all the insurance premiums they take and what they actually cover. I'm sitting with a ruined floor and Sweepsouth offer me a free cleaning booking, as if I would want to use their services again. If I could give a rating less than one star I would.
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Replies (3)
SweepSouth's replyOfficial
04 Jan 2022, 16:58Hi Shamsu, thank you for your review. We're disappointed to read this and apologise that your SweepStar let you down at your booking.
Unfortunately, we are not permitted to comment on any insurance claims. We do know that they follow very stringent processes and that all claims are assessed by a legal team that does require certain information, documentation, and evidence of damage that occurs. We are so sorry that upon their investigations and assessments that the claim was repudiated as per the reasons outlined in the Outcome Letter. We encourage you to revert back to the third party to allow them to fully address any queries or concerns you may have.
In accordance with our Terms of Service, our team offered you our Satisfaction Guarantee regarding your booking if you had been dissatisfied with the actual cleaning quality but it was not accepted by you.
If you are not satisfied with the quality of the clean (e.g. tasks not completed at all or tasks not completed to a satisfactory level), on assessment of your feedback, we will provide you with SweepCred to use against a future booking.
Unfortunately, we are not permitted to comment on any insurance claims. We do know that they follow very stringent processes and that all claims are assessed by a legal team that does require certain information, documentation, and evidence of damage that occurs. We are so sorry that upon their investigations and assessments that the claim was repudiated as per the reasons outlined in the Outcome Letter. We encourage you to revert back to the third party to allow them to fully address any queries or concerns you may have.
In accordance with our Terms of Service, our team offered you our Satisfaction Guarantee regarding your booking if you had been dissatisfied with the actual cleaning quality but it was not accepted by you.
If you are not satisfied with the quality of the clean (e.g. tasks not completed at all or tasks not completed to a satisfactory level), on assessment of your feedback, we will provide you with SweepCred to use against a future booking.
SweepSouth's reply04 Jan 2022, 16:58
Official
Hi Shamsu, thank you for your review. We're disappointed to read this and apologise that your SweepStar let you down at your booking.
Unfortunately, we are not permitted to comment on any insurance claims. We do know that they follow very stringent processes and that all claims are assessed by a legal team that does require certain information, documentation, and evidence of damage that occurs. We are so sorry that upon their investigations and assessments that the claim was repudiated as per the reasons outlined in the Outcome Letter. We encourage you to revert back to the third party to allow them to fully address any queries or concerns you may have.
In accordance with our Terms of Service, our team offered you our Satisfaction Guarantee regarding your booking if you had been dissatisfied with the actual cleaning quality but it was not accepted by you.
If you are not satisfied with the quality of the clean (e.g. tasks not completed at all or tasks not completed to a satisfactory level), on assessment of your feedback, we will provide you with SweepCred to use against a future booking.
Unfortunately, we are not permitted to comment on any insurance claims. We do know that they follow very stringent processes and that all claims are assessed by a legal team that does require certain information, documentation, and evidence of damage that occurs. We are so sorry that upon their investigations and assessments that the claim was repudiated as per the reasons outlined in the Outcome Letter. We encourage you to revert back to the third party to allow them to fully address any queries or concerns you may have.
In accordance with our Terms of Service, our team offered you our Satisfaction Guarantee regarding your booking if you had been dissatisfied with the actual cleaning quality but it was not accepted by you.
If you are not satisfied with the quality of the clean (e.g. tasks not completed at all or tasks not completed to a satisfactory level), on assessment of your feedback, we will provide you with SweepCred to use against a future booking.
SO
Shamsu O's updateReviewer Update
04 Jan 2022, 20:41What is a satisfaction guarantee? First time I hear about it. Regarding sweepcred I will never be able to trust my house to Sweepsouth cleaners again
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Shamsu O's update04 Jan 2022, 20:41
Reviewer Update
What is a satisfaction guarantee? First time I hear about it. Regarding sweepcred I will never be able to trust my house to Sweepsouth cleaners again
SweepSouth's replyOfficial
06 Jan 2022, 10:16Hi Shamsu, thank you for your reply. We are so sorry that you feel that way. The SweepSouth Satisfaction Guarantee ensures that SweepStars are able to provide clients with the highest level of cleaning service when engaging via the platform. You may read more about it on our help center by going to www.sweepsouth.com, clicking 'Help', then clicking 'How SweepSouth Works' and finally clicking on 'The SweepSouth Satisfaction Guarantee'.
SweepSouth's reply06 Jan 2022, 10:16
Official
Hi Shamsu, thank you for your reply. We are so sorry that you feel that way. The SweepSouth Satisfaction Guarantee ensures that SweepStars are able to provide clients with the highest level of cleaning service when engaging via the platform. You may read more about it on our help center by going to www.sweepsouth.com, clicking 'Help', then clicking 'How SweepSouth Works' and finally clicking on 'The SweepSouth Satisfaction Guarantee'.