LB
Leslie B
1 reviews | Active since Jan 2018
19 Jan 2024, 08:28
Sweepsouth ripoff
Made a booking using Sweepsouth and had to cancel. Cancellation Policy: If you cancel your booking through our website or app, no cancellation fee will be charged. Just a heads up, for cancellations made after 12 p.m. (midday) the day before your appointment, a late cancellation might apply, and a service fee may still apply. at the end of all of this i will still charged the full amount even though i cancelled about an 1hr after the 12 pm cutoff.
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Replies (2)LB
Leslie B's updateReviewer Update
19 Jan 2024, 08:33Initial Charge R214
Breakdown:
Cancellation Fee R175
Service Charge R39
Sweepstar received R140 of this.
Breakdown:
Cancellation Fee R175
Service Charge R39
Sweepstar received R140 of this.
LB
Leslie B's update19 Jan 2024, 08:33
Reviewer Update
Initial Charge R214
Breakdown:
Cancellation Fee R175
Service Charge R39
Sweepstar received R140 of this.
Breakdown:
Cancellation Fee R175
Service Charge R39
Sweepstar received R140 of this.
SweepSouth's replyOfficial
24 Jan 2024, 13:46Hi Leslie,
Thank you for taking the time to share your review on Hello Peter. We apologize for any confusion and understand your concerns. According to our records, your cancellation was made after the 12 p.m. cutoff time, and as outlined in our policy, a late cancellation fee and service fee were app****.
We understand that circumstances may arise, and we empathize with your situation. However, these fees are in place to compensate the SweepStar who reserved the time for your booking and lost a day of work. If you have any further issues or concerns feel free to email us at ***. Regards
Thank you for taking the time to share your review on Hello Peter. We apologize for any confusion and understand your concerns. According to our records, your cancellation was made after the 12 p.m. cutoff time, and as outlined in our policy, a late cancellation fee and service fee were app****.
We understand that circumstances may arise, and we empathize with your situation. However, these fees are in place to compensate the SweepStar who reserved the time for your booking and lost a day of work. If you have any further issues or concerns feel free to email us at ***. Regards
SweepSouth's reply24 Jan 2024, 13:46
Official
Hi Leslie,
Thank you for taking the time to share your review on Hello Peter. We apologize for any confusion and understand your concerns. According to our records, your cancellation was made after the 12 p.m. cutoff time, and as outlined in our policy, a late cancellation fee and service fee were app****.
We understand that circumstances may arise, and we empathize with your situation. However, these fees are in place to compensate the SweepStar who reserved the time for your booking and lost a day of work. If you have any further issues or concerns feel free to email us at ***. Regards
Thank you for taking the time to share your review on Hello Peter. We apologize for any confusion and understand your concerns. According to our records, your cancellation was made after the 12 p.m. cutoff time, and as outlined in our policy, a late cancellation fee and service fee were app****.
We understand that circumstances may arise, and we empathize with your situation. However, these fees are in place to compensate the SweepStar who reserved the time for your booking and lost a day of work. If you have any further issues or concerns feel free to email us at ***. Regards