SweepSouth refuses to clean-up mess

<p>If you use Sweep South BEWARE. The company does everything it can to avoid paying for damage caused by its staff.<br />The company’s cleaner working in our home broke the basin in our en-suite bathroom on the 13th of January.<br />Only today, after more than 2 weeks of trying to urgently sort this out, they are demanding a whole raft of documentation in order to submit a claim to their insurance company.<br />They have rejected quotes they asked us to source for a replacement basin, and installation.<br />They are now trying to force us to agree to a cheap, smaller replacement basin, that clashes with the colour and style of our current set.<br />The nasty entry-level basin they found is not even big enough to cover the naked bricks and damage left from the broken basin.<br />They expect us to accept broken tiles, plaster and bare bricks. Think twice before signing up with them!<br />We’ve left more than 4 messages for the owner, Aisha Pandor. But she has not bothered responding to any.<br />Her staff generally lie to us – one says she’s in a meeting, another says she doesn’t work from the office. Great customer service! We were hoping to so resolve this quickly, but the owners' lack of communication has forced us to go public. #sweepsouth</p>