NT
Naledi T
1 reviews | Active since Aug 2014
15 Nov 2018, 10:15
SweepSouth refused to replace a valuable item broken by one of their helpers!!
We had a lady come in to clean on Saturday and she broke my big hubbly that I got in Egypt. On the website, Sweepsouth states that the company helps the ladies in these situations. But all they said really was that "Unfortunately mistakes do happen and that glass is delicate and that any individual can break it and cant be avoided'. I understand that it was a mistake but considering the item, the least they could do is replace it, as it was the helpers negligence that caused my hubbly to break. I've supported Sweepsouth for the longest time and this feedback is REALLY disappointing to say the least. I will never use their services again
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Replies (3)
SweepSouth's replyOfficial
15 Nov 2018, 13:55Hello Naledi,
We are disappointed to read your review and we'd like to sincerely apologise for the unfortunate incident that took place. We fully understand the frustration you are experiencing as a result and we'd like the opportunity to look into what happened and provide you with feedback. As mentioned in our Terms and Conditions, SweepSouth provides a platform for connecting clients to cleaners and cannot be held responsible or liable for the service provided by the SweepStar. By using the Service, you agree to hold the Company free from the responsibility for any liability or damage that might arise out of the transaction involved. Our Satisfaction Guarantee, however, has been put in place to ensure we are able to offer the highest level of service when engaging with us.
Please could you provide us with the booking reference number or the email address used to book. We fully understand your disappointment and look forward to reviewing the incident and to get back to you with feedback.
SweepSouth
We are disappointed to read your review and we'd like to sincerely apologise for the unfortunate incident that took place. We fully understand the frustration you are experiencing as a result and we'd like the opportunity to look into what happened and provide you with feedback. As mentioned in our Terms and Conditions, SweepSouth provides a platform for connecting clients to cleaners and cannot be held responsible or liable for the service provided by the SweepStar. By using the Service, you agree to hold the Company free from the responsibility for any liability or damage that might arise out of the transaction involved. Our Satisfaction Guarantee, however, has been put in place to ensure we are able to offer the highest level of service when engaging with us.
Please could you provide us with the booking reference number or the email address used to book. We fully understand your disappointment and look forward to reviewing the incident and to get back to you with feedback.
SweepSouth
SweepSouth's reply15 Nov 2018, 13:55
Official
Hello Naledi,
We are disappointed to read your review and we'd like to sincerely apologise for the unfortunate incident that took place. We fully understand the frustration you are experiencing as a result and we'd like the opportunity to look into what happened and provide you with feedback. As mentioned in our Terms and Conditions, SweepSouth provides a platform for connecting clients to cleaners and cannot be held responsible or liable for the service provided by the SweepStar. By using the Service, you agree to hold the Company free from the responsibility for any liability or damage that might arise out of the transaction involved. Our Satisfaction Guarantee, however, has been put in place to ensure we are able to offer the highest level of service when engaging with us.
Please could you provide us with the booking reference number or the email address used to book. We fully understand your disappointment and look forward to reviewing the incident and to get back to you with feedback.
SweepSouth
We are disappointed to read your review and we'd like to sincerely apologise for the unfortunate incident that took place. We fully understand the frustration you are experiencing as a result and we'd like the opportunity to look into what happened and provide you with feedback. As mentioned in our Terms and Conditions, SweepSouth provides a platform for connecting clients to cleaners and cannot be held responsible or liable for the service provided by the SweepStar. By using the Service, you agree to hold the Company free from the responsibility for any liability or damage that might arise out of the transaction involved. Our Satisfaction Guarantee, however, has been put in place to ensure we are able to offer the highest level of service when engaging with us.
Please could you provide us with the booking reference number or the email address used to book. We fully understand your disappointment and look forward to reviewing the incident and to get back to you with feedback.
SweepSouth
NT
Naledi T's updateReviewer Update
15 Nov 2018, 15:43Good Day
Thank you for getting back to me.
Booking ***
NT
Naledi T's update15 Nov 2018, 15:43
Reviewer Update
Good Day
Thank you for getting back to me.
Booking ***
SweepSouth's replyOfficial
16 Nov 2018, 12:28Hello Naledi,
Thank you for responding with the booking reference number. We'd just like to confirm that our team is looking into the matter and did respond to your email with more information so we can assist.
We look forward to assisting further.
SweepSouth
Thank you for responding with the booking reference number. We'd just like to confirm that our team is looking into the matter and did respond to your email with more information so we can assist.
We look forward to assisting further.
SweepSouth
SweepSouth's reply16 Nov 2018, 12:28
Official
Hello Naledi,
Thank you for responding with the booking reference number. We'd just like to confirm that our team is looking into the matter and did respond to your email with more information so we can assist.
We look forward to assisting further.
SweepSouth
Thank you for responding with the booking reference number. We'd just like to confirm that our team is looking into the matter and did respond to your email with more information so we can assist.
We look forward to assisting further.
SweepSouth