1 reviews | Active since May 2018
Sweepsouth reality is worse than you think
If I could give 0 stars, I would.
I've booked for an emergency cleaning (sweepsouth allows this). My house was flooded this morning and I needed help. I overpaid by booking for same day help. No problem. My sweep "star" was then changed. On app it says I've changed the person .I have screenshots. Booked for 7:30am
I wait until 8am, phone the person and she says she's not with sweepsouth and she didn't accept anything. What's going on sweepsouth? I called support line a total of 4-5 times this morning. Support didn't call me back as promised .every call had to be initiated by me while handling the flood aftermath at home . 2!Nd sweep"star" doesn't arrive on time .I phone her 30mins afterwards, she's still 30mins away .I called to cancel this booking . Yourl are more of a headache than actual help. Stop false advertising and show reality. Yourl didn't even give me a review link when I asked ,so I'm posting here.
Worst experience. No one fixes problems here.
Thank you for sharing your feedback. We are truly sorry to hear about the difficult circumstances you faced following the flooding at your home and that your experience with us added to your frustration during an already stressful time.
We would like to clarify that flood clean-up and emergency flood assistance fall outside of the services that SweepSouth provides. While we do offer same-day bookings where availability permits, these bookings are subject to finding an available SweepStar on short notice, and unfortunately availability cannot always be guaranteed.
In this instance, we experienced challenges securing a SweepStar for your booking, which resulted in a reassignment. We understand how confusing and frustrating this must have been, particularly given the information displayed in the app. Once we were able to secure a replacement, we arranged transportation to help the SweepStar reach your location as quickly as possible. Unfortunately, there was still a delay, which we understand did not meet your expectations.
We sincerely apologise for the delays in communication and for not providing the level of support you expected. Your feedback has been shared with the relevant teams for review, as we are always looking for ways to improve both our communication and same-day booking experience.
Thank you for bringing this to our attention.
Thank you for sharing your feedback. We are truly sorry to hear about the difficult circumstances you faced following the flooding at your home and that your experience with us added to your frustration during an already stressful time.
We would like to clarify that flood clean-up and emergency flood assistance fall outside of the services that SweepSouth provides. While we do offer same-day bookings where availability permits, these bookings are subject to finding an available SweepStar on short notice, and unfortunately availability cannot always be guaranteed.
In this instance, we experienced challenges securing a SweepStar for your booking, which resulted in a reassignment. We understand how confusing and frustrating this must have been, particularly given the information displayed in the app. Once we were able to secure a replacement, we arranged transportation to help the SweepStar reach your location as quickly as possible. Unfortunately, there was still a delay, which we understand did not meet your expectations.
We sincerely apologise for the delays in communication and for not providing the level of support you expected. Your feedback has been shared with the relevant teams for review, as we are always looking for ways to improve both our communication and same-day booking experience.
Thank you for bringing this to our attention.