VA
Victor A
1 reviews | Active since Jan 2019
03 Jan 2019, 17:39
SweepSouth: Poor customer support and cleaning services
This company´s cleaners and customer support are becoming worse each time we ask for their services or try to contact them. Sent an e-mail complaint a month ago...still waiting for a response! Had a cleaner in today that took 4 hours to not clean the bathrooms and balcony properly and didn´t even mop the floors as she just left when the 4 hours were due! Worst part is that our flat takes max 3 hours to clean and now SweepSouth only allow a minimum of booking a 4 hour clean! Just phoned again to customer support but "all our agents are busy please phone later". Ridiculous!
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Replies (2)
SweepSouth's replyOfficial
04 Jan 2019, 12:24Hello Victor,
Thank you for your review. We're so sorry that you could not get through and sincerely apologise for the inconvenience caused as a result - our team is experiencing high volumes at the moment. Our aim is to leave your home spotless after each booking and we are bitterly sorry if this was not your happen after your booking has been competed.
Our booking system has been amended to reflect 4.0 hours as minimum booking time due to SweepStar availability and transport costs to travel to your home. The amendment seeks to ensure SweepStars are able to travel to your area utilising safe efficient transport.
Please could you send us the email address linked to your booking so we can assist. We look forward to assisting you and to provide you with feedback.
SweepSouth
Thank you for your review. We're so sorry that you could not get through and sincerely apologise for the inconvenience caused as a result - our team is experiencing high volumes at the moment. Our aim is to leave your home spotless after each booking and we are bitterly sorry if this was not your happen after your booking has been competed.
Our booking system has been amended to reflect 4.0 hours as minimum booking time due to SweepStar availability and transport costs to travel to your home. The amendment seeks to ensure SweepStars are able to travel to your area utilising safe efficient transport.
Please could you send us the email address linked to your booking so we can assist. We look forward to assisting you and to provide you with feedback.
SweepSouth
SweepSouth's reply04 Jan 2019, 12:24
Official
Hello Victor,
Thank you for your review. We're so sorry that you could not get through and sincerely apologise for the inconvenience caused as a result - our team is experiencing high volumes at the moment. Our aim is to leave your home spotless after each booking and we are bitterly sorry if this was not your happen after your booking has been competed.
Our booking system has been amended to reflect 4.0 hours as minimum booking time due to SweepStar availability and transport costs to travel to your home. The amendment seeks to ensure SweepStars are able to travel to your area utilising safe efficient transport.
Please could you send us the email address linked to your booking so we can assist. We look forward to assisting you and to provide you with feedback.
SweepSouth
Thank you for your review. We're so sorry that you could not get through and sincerely apologise for the inconvenience caused as a result - our team is experiencing high volumes at the moment. Our aim is to leave your home spotless after each booking and we are bitterly sorry if this was not your happen after your booking has been competed.
Our booking system has been amended to reflect 4.0 hours as minimum booking time due to SweepStar availability and transport costs to travel to your home. The amendment seeks to ensure SweepStars are able to travel to your area utilising safe efficient transport.
Please could you send us the email address linked to your booking so we can assist. We look forward to assisting you and to provide you with feedback.
SweepSouth
VA
Victor A's updateReviewer Update
04 Jan 2019, 13:30I am sorry but your response on here is just not good enough and by no means does it in any way justify the poor overall service of your customer support and the incredibly poor cleaning that I paid R164 for yesterday which I should be refunded for. When I got home I had to clean again and/or complete what the SweepStar should have done as that was what we paid for!!!
I also don't understand why you have rep**** so quickly on here when I am still waiting for your response on my e-mail sent over a month ago!!!
Your team is experiencing high volumes because your service is just not good enough...This is no excuse as we, your paying customers that keep your business running, have nothing to do with that and should always be properly looked after...which is clearly not the case here!
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VA
Victor A's update04 Jan 2019, 13:30
Reviewer Update
I am sorry but your response on here is just not good enough and by no means does it in any way justify the poor overall service of your customer support and the incredibly poor cleaning that I paid R164 for yesterday which I should be refunded for. When I got home I had to clean again and/or complete what the SweepStar should have done as that was what we paid for!!!
I also don't understand why you have rep**** so quickly on here when I am still waiting for your response on my e-mail sent over a month ago!!!
Your team is experiencing high volumes because your service is just not good enough...This is no excuse as we, your paying customers that keep your business running, have nothing to do with that and should always be properly looked after...which is clearly not the case here!
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