1 reviews | Active since Sept 2017
SweepSouth pathetic R1
I am having the most terrible after service ever. They have fantastic ladies. I stopped using them as my domestic worker came back from maternity leave.
I joined in September 2018 and they did the normal R1 check on my bank card. I wanted to close my bank account recently, but I can't as this R1 is still uncleared in my account since September 2018. I phoned them so many times I forgot how much and they keep promising they will escalate the issue. Every month I have to pay my bank fees as I can't close it. We are in 2019 and I am still waiting.
Will SweepSouth pay all my bank fees????????? R212 on a bank account I am not even using.
Can someone sort this out or are you *********** to sort R1 out? Take the money I don't care but for the love of God can you please clear the R1 on my bank account???
Thank you for sharing your review. This is not supposed to happen at all and we'd love to look into this from our side for you. When you sign up for SweepSouth or shortly thereafter, a small pre-authorization charge is made on your credit or debit card for a specific amount, used to ensure your card is valid before you are able to make use of the service. We void that charge immediately when it’s made so you are never actually charged. Pre-authorization is normally valid for 1-5 days on debit cards, while credit card pre-authorization periods can be longer and vary between issuing banks.
Please could you provide with the email address linked to your bookings so we sort this out for you. We look forward to hearing back from you and to assisting further.
SweepSouth
Thank you for sharing your review. This is not supposed to happen at all and we'd love to look into this from our side for you. When you sign up for SweepSouth or shortly thereafter, a small pre-authorization charge is made on your credit or debit card for a specific amount, used to ensure your card is valid before you are able to make use of the service. We void that charge immediately when it’s made so you are never actually charged. Pre-authorization is normally valid for 1-5 days on debit cards, while credit card pre-authorization periods can be longer and vary between issuing banks.
Please could you provide with the email address linked to your bookings so we sort this out for you. We look forward to hearing back from you and to assisting further.
SweepSouth
We do look forward to getting back to you and to providing you with feedback.
We do look forward to getting back to you and to providing you with feedback.